Account Manager - Milano

Expeditors; Pioltello; In loco; EUR 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading global logistics company is seeking a Customer Retention and Development Manager in Pioltello, Italy. This position focuses on fostering strategic relationships, enhancing customer experiences, and driving business growth. The ideal candidate will have substantial experience in business development, strong analytical and presentation skills, and be fluent in English and Italian. Join us to lead customer initiatives and contribute to building long-term partnerships that create value in the supply chain.

Servizi

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Competenze

• Minimum 3 years of Expeditors or industry experience outside our company.
• Proven work experience in business development.
• Fluent in English and Italian.

Mansioni

• Develop, maintain, and manage Expeditors' worldwide activity with a top global customer.
• Ensure that the customer's operational requirements are proactively identified and serviced.
• Drive alignment and co-collaboration efforts across multiple geographies.

Conoscenze

Business development

Presentation skills

Analytical skills

Problem-solving skills

Interpersonal skills

Strumenti

MS Office

CRM software

Descrizione del lavoro

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals across a worldwide network of over 350 locations on six continents. We satisfy the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts worldwide. We love to promote from within — more than 50% of our employees have been with Expeditors for five years or more. Our high retention rate is driven by a unique compensation program that offers more than just jobs — it's an opportunity to grow, do what you love, and build a career with us!

Job Description

Develop, maintain, and manage Expeditors' worldwide activity with one of our industry-leading, top global customers to achieve optimal business retention and growth. Ensure that the customer's cross-functional and geographical operational requirements are proactively identified and serviced. Act as the chief revenue growth champion and orchestrator for global strategic business planning and execution by leveraging global relationships, industry knowledge, and Expeditors' product, geo, and service leadership. Deliver world-class business reviews and workshops tailored to your customer that drive further collaboration between Expeditors and the customer, focusing on value creation and cost reduction as measured through business intelligence. Drive alignment and co-collaboration efforts across multiple geographies to identify the customer's top supply chain priorities and challenges. Work with Expeditors' senior executives and product & geo management to create value-added solutions that are timely and relevant to the customer's ecosystem. Increase Expeditors' revenues and profitability through providing enhanced value-added services.

Scope of Position

To create a unique Expeditors customer experience through total ownership and accountability:

• Understand global customers' profiles, needs, and expectations.
• Retain existing business and pursue continuous global business development.
• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide.

Reporting Structure

Customer Retention and Development Manager

Qualifications

• Minimum 3 years of Expeditors or industry experience outside our company.
• Proven work experience in business development.
• Proficient in MS Office and CRM software (required).
• Strong presentation skills.
• Proven project management skills.
• Strong analytical skills.
• Ability to meet KPI requirements.
• Proven problem-solving and interpersonal skills.
• Charismatic with an ability to connect.
• Fluent in English and Italian (required).

Additional Information

Expeditors offers excellent benefits:

• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company