24/7 Facility Escalation Specialist - AMOC

Amazon; Pisa; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading global facility management company in Pisa is seeking a Base Building Maintenance Escalation Specialist to oversee 24/7 operations. This role includes vendor management, escalation coordination, and effective communication with stakeholders. The ideal candidate will ensure continuous operation by monitoring systems and prioritizing work based on urgency. Strong technical support and vendor management skills are essential for this position, which also entails managing work requests and ensuring timely resolutions of facility issues.

Competenze

• Experience in vendor management and technical support.
• Strong communication skills with various stakeholders.
• Ability to respond and manage critical situations.

Mansioni

• Respond to incoming work requests and manage SLAs.
• Coordinate and manage work orders from initiation to completion.
• Monitor and address refrigeration alarm systems promptly.
• Prioritize work queues based on urgency and SLAs.

Conoscenze

Vendor management

Technical support

Effective communication

Monitoring

Descrizione del lavoro

A leading global facility management company in Pisa is seeking a Base Building Maintenance Escalation Specialist to oversee 24/7 operations. This role includes vendor management, escalation coordination, and effective communication with stakeholders. The ideal candidate will ensure continuous operation by monitoring systems and prioritizing work based on urgency. Strong technical support and vendor management skills are essential for this position, which also entails managing work requests and ensuring timely resolutions of facility issues.