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RETAIL OPERATION STAFF ( TEAM LEADER)
Job summary
Sebuah perusahaan ritel kecantikan sedang mencari Retail Operations Staff untuk mengawasi tim penjualan dan operasi toko. Tanggung jawab mencakup manajemen harian, pengendalian stok, layanan pelanggan, dan pengembangan strategi penjualan. Kandidat diharapkan memiliki gelar Sarjana dan pengalaman minimal 2 tahun di bidang yang sama. Keterampilan komunikasi yang baik dalam bahasa Indonesia dan Inggris diperlukan, serta kemampuan beradaptasi dengan lingkungan kerja yang cepat.
Qualifications
- Proven working experience for minimum 2 years in a similar role, preferably in beauty retail.
- Ability to plan, prioritize work, and delegate tasks effectively.
- Excellent communication skills in Indonesian and English; Mandarin is a plus.
Responsibilities
- Supervise and guide the sales team to achieve targets.
- Manage daily store operations according to SOPs.
- Control inventory and collaborate on forecasting needs.
- Ensure high customer service standards and resolve complaints.
- Prepare operational reports and conduct evaluations for improvements.
Skills
Education
Supervise and guide the sales team and other store staff to achieve sales targets and provide the best service to customers. Setting targets and delegating the targets to Sales Promotion / BA in charge.
Conduct performance assessments, provide feedback, and develop development plans to improve team competency.
Ensure all staff understand product knowledge and implement selling procedures in handling product.
In charge of planning opening a new store and working closely with the Marketing team in terms of offline events or campaign.
Ensure all store activities run smoothly in accordance with established SOPs.
Supervise all operational activities including sales, customer service, inventory management, and administration.
Manage the visual appearance and merchandising of the store to always be attractive and in accordance with the brand image.
Control and supervise inventory, ensure product availability
Conduct regular inventory and ensure the accuracy of stock data.
Collaborate with the warehouse team to forecast product needs.
Maintain high customer service standards by ensuring every customer has a pleasant and satisfying shopping experience.
Handle customer complaints quickly and effectively, and develop strategies to increase customer loyalty.
Input sales data and analyze market trends to develop effective sales strategies.
Propose and implement promotions or events that can increase sales and attract more customers.
Ensure the store is always safe by implementing strict security procedures.
Prepare daily, weekly, and monthly operational reports covering sales, stock, and team performance.
Conduct periodic evaluations of operational performance and propose improvements needed to achieve efficiency.
Minimum Bachelor degree, preferably majoring in Business/Fashion Marketing/ Human Resources or other related major.
Strong leadership and problem solving skills.
Proven working experience for minimum 2 years in the same role, preferably in BEAUTY RETAIL.
Proven track record of achieving sales target and managing multiple stores.
Ability to plan, prioritize work, and delegate accordingly.
Have effective leadership style with strong interpersonal and communication skills.
Good sense and awareness about industry-related market and customer.
Analytical and strategic thinking abilities.
Adaptable to fast-paced and changing working environment.
Willing to work mobile around Java Area.
Excellent communication skills, both in Indonesian or English.
Mandarin language skill is a plus.
How many years' experience do you have as a Retail Operations Staff?
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.