Software Developer jobs in United States

Are you a confident and skilled Microsoft IT support worker coming from an outsourced support provider? Do you enjoy a mix of virtual support and would love to move more into on-site hardware and networking field support? This role offers a generous flexible hybrid arrangement with some in‑office time weekly from Cambridge, for a company that genuinely makes you feel part of the team.

We are partnered with one of the leading Microsoft IT Support companies in Cambridge and are looking to hire a confident and capable IT Support Specialist into their growing operation. The client prides itself on great response times and first-class customer service, so it is vital that you have a friendly, can‑do manner and can work well under pressure. There is potential for career progression within the company as they experience strong growth.

As an IT Support Specialist, you will play a crucial role in resolving complex technical issues and providing exceptional IT support to their clients, both on and off-site.

• Diagnose and resolve escalated technical issues that could not be resolved by 1st and 2nd line support, and provide expert-level guidance to junior support staff.
• Assist with 1st and 2nd line tickets where needed to support the needs of the business.
• Travel to client sites to resolve technical issues that cannot be resolved remotely; install, configure, and troubleshoot hardware, software, and network components.
• Conduct system audits and provide comprehensive reports on IT environments.
• Assist clients with IT infrastructure upgrades, migrations and new system deployments, and provide on-site training as needed.
• Learn on the job from a senior field support technician to develop on-site capabilities.

This is a Monday to Friday position with normal office hours and a hybrid arrangement. The role involves some in‑office time in Cambridge and on-site attendance as required. You will be part of a welcoming, relaxed team of experienced IT professionals with opportunities for progression based on attitude and work ethic.

• Must be able to drive.
• Microsoft Certified (or equivalent).
• Friendly, outgoing nature and strong problem‑solving skills.

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Zero Surplus is East Anglia's premier recruitment agency, based just outside Cambridge. We source staff for small and international businesses across Northants, Milton Keynes, Cambridgeshire and the East of England.