Service Manager jobs in United States

On behalf of DWP, we are looking for a Security Services Manager - (INSIDE IR35) until 31st March for a hybrid contract based in Birmingham, Blackpool, Glasgow, Leeds, Manchester, Newcastle or Sheffield.

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:

• Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation
• Help people to plan and save for later life, while providing a safety net for those who need it now
• Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society
• Improve experience of our services while maximising value for money for the taxpayer.

Responsible for Security services Lead supporting other Security Services Managers in the delivery of services and supplies from Estates Supply Chain Partners under the SCC, TFM and STA contracts.

As a Security Services Manager - (INSIDE IR35), your main responsibilities will be: Act as central point of contact for supplier and service queries.

• Security Control Centre (SCC)
• Security Systems
• Security Technical Advisor STA (Contract)

• Collaborate with suppliers and DWP stakeholders for smooth service delivery.
• Manage supplier performance and ensure compliance with contracted services.
• Coordinate CAFM system and associated supplier systems.
• Maintain supplier risk/issues register, service variation requests, complaints, and escalations.
• Produce reports (Excel, PowerPoint, Power BI) and attend service review meetings.
• Conduct service reviews and quality checks for best value and compliance.
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Essential
• Service delivery management experience.
• Operational experience with security systems contracts.
• Ability to manage complex projects across multiple locations.
• Strong stakeholder management and communication skills.
• Proficiency in Power BI for reporting.
• Understanding of continuous improvement programs.
• Familiarity with supplier/customer relationship management tools.
• Knowledge of risk management and contingency planning.
• Experience managing national or multi-site contracts.
Desirable Skills
• Experience with Concept CAFM system.
• Previous authority experience not required (security background preferred).
• Qualifications welcome but relevant experience accepted in lieu.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

DWP guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following: this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.