Soft Services Manager - Liverpool

14Forty; Liverpool; On-site; GBP 36,000 - 43,000; Full time

Job summary

A leading service management company in Liverpool is seeking an experienced Soft Services Manager to oversee the delivery of cleaning, catering, and security services. The role involves leading teams to high standards, managing contracts, and maintaining compliance with health and safety regulations. The ideal candidate will have proven management experience, strong leadership skills, and financial acumen. This position offers a competitive salary up to £42,500 per annum.

Qualifications

• Proven experience managing multiple soft services, cleaning, catering and security experience essential.
• Strong leadership and people management skills, with the ability to inspire and motivate teams.
• Knowledge of relevant legislation and standards (e.g., health & safety, food safety, SIA regulations).
• Excellent organisational, problem-solving, and communication skills.
• Financial acumen with experience managing budgets and supplier contracts.
• Flexible, proactive, and able to work in a fast-paced environment.

Responsibilities

• Lead, manage, and develop soft services teams for effective delivery.
• Oversee service performance, ensuring compliance with regulations.
• Manage supplier contracts and monitor KPIs/SLAs for improvement.
• Develop and implement policies, schedules, and quality audits.
• Manage budgets, resources, and staffing for cost-efficiency.
• Act as main contact for stakeholders and respond to queries.
• Champion excellence, safety, and customer service culture.

Skills

Leadership

Staff management

Organizational skills

Problem-solving

Communication

Job description

Soft Services Manager

Liverpool | Up to £42,500 per annum (DOE)

Looking for candidates available to start ASAP.

For more information about careers at 14forty and our benefits please visit: Careers at 14forty

About the Role

We are seeking an experienced and motivated Soft Services Manager to lead and oversee the delivery of our key support services across cleaning, catering, and security. This is a pivotal role, ensuring that all soft service operations run to the highest standards, creating a safe, welcoming, and efficient environment for staff, clients, and visitors.

Key Responsibilities

• Lead, manage, and develop the soft services teams, ensuring effective delivery across cleaning, catering, and security operations.
• Oversee service performance, ensuring compliance with health & safety regulations, food hygiene standards, and security protocols.
• Manage supplier contracts and monitor KPIs/SLAs, driving continuous improvement in service delivery.
• Develop and implement policies, schedules, and quality audits to maintain consistently high standards.
• Effectively manage budgets, resources, and staffing, ensuring cost-efficiency without compromising quality.
• Act as the main point of contact for stakeholders, responding to queries, feedback, and incidents in a timely and professional manner.
• Champion a culture of excellence, safety, and customer service across all soft services teams.

About You

• Proven experience managing multiple soft services, cleaning, catering and security experience essential.
• Strong leadership and people management skills, with the ability to inspire and motivate teams.
• Knowledge of relevant legislation and standards (e.g., health & safety, food safety, SIA regulations).
• Excellent organisational, problem-solving, and communication skills.
• Financial acumen with experience managing budgets and supplier contracts.
• Flexible, proactive, and able to work in a fast-paced environment.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!