Service Manager

Pembrook Resourcing; Southend-on-Sea; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Service Manager to lead the service team in Southend-on-Sea. The successful candidate will drive performance, ensure customer satisfaction, and achieve financial targets. Ideal candidates should possess strong leadership abilities, effective communication skills, and a proactive nature. This role offers a chance to excel in a progressive organization where talent is valued and rewarded.

Qualifications

• Strong leadership abilities required to manage the service team.
• Financially aware with negotiation skills.
• Ability to drive performance and achieve targets.

Responsibilities

• Lead and manage the service team effectively.
• Drive performance of the service department for customer satisfaction.
• Achieve financial targets while ensuring excellent customer service.

Skills

Management skills

Effective communication

Detail-oriented

Proactivity

Job description

Service Manager

Pembrook Resourcing are currently recruiting on behalf of their client a service manager to join their busy aftersales team.

Key responsibilities

The successful candidate will take leadership and management of the service team for this well-established centre, your key objective will be to drive the performance of the service department in order to ensure that excellent customer service is provided, and all financial targets are achieved.

The Individual

You will be hands on in nature, financially aware, have effective communication skills, a keen eye for detail and the ability to negotiate at all levels. You will be looking to further your career within a financially secure and progressive organisation which values and rewards talented people who work extremely hard. You will relish achieving results through your entrepreneurial spirit and your ability to create a high performing team and a great working environment. You might even feel restricted with your current organisation and dream of working for an organisation that will give you the space to achieve your full potential.

While prestige experience will be a benefit, attitude and character are more important to us. We will want to see that you have strong leadership abilities and deeply care about customer satisfaction and customer loyalty.

Key Skills

• Manage the service team
• Liaise with other dealership managers
• Keen eye for detail
• Proactive nature