Field Service Manager-8

Ecolab; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading provider of cleaning solutions is seeking a Field Service Manager based in Scotland to oversee food safety evaluations in retail stores. The role involves conducting service calls, providing training, and maintaining equipment. The ideal candidate will have experience in food protection and excellent communication skills. This position offers comprehensive benefits and opportunities for career advancement.

Benefits

Flexible independent work environment

Access to best in class resources and technology

Comprehensive benefits package from day one

Opportunity for career advancement

Qualifications

• Experience in food protection is required.
• Supervisory experience preferred.

Responsibilities

• Conduct sales/service calls and on-site evaluations.
• Provide food brand standard education and training.
• Ensure customer satisfaction through accurate reporting.
• Partner with account management to solve customer issues.
• Maintain professional credentials and knowledge of regulations.
• Perform cleaning audits based on required visit frequency.
• Maintain and install dispensing equipment.
• Meet with store management to provide feedback.
• Complete paperwork and update customer contact records.
• Plan efficient daily routes.

Skills

Experience working in food protection

Excellent interpersonal and communication skills

Strong relationship management capability

Job description

As part of the worlds leading provider of cleaning solutions and health protection products and services Ecolabs Global Food Retail division delivers a comprehensive cleaning program developed specifically for the food retail industry partnering with our customers to identify food safety risks and help prevent the spread of foodborne illnesses. Join our team as a Field Service Manager!

Ecolab is seeking a Field Service Manager who will be responsible for a territory of accounts and will perform on-site customer evaluations and training in the area of food safety and brand protection practices. You will examine food safety practices employee / customer safety customer service quality and facility cleanliness in a variety of retail food store settings providing quality evaluation data for comprehensive customized reporting for our customers.

Whats in it for You

• Flexible independent work environment
• Access to best in class resources tools and technology
• Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment
• Comprehensive benefits package starting day one of employment
• The opportunity to carve out a long term advanced career path within Ecolab

What You Will Do

• Conduct Sales / service calls cleaning audits brand standards and other on-site evaluations at customer locations assessing workplace safety and environmental cleanliness
• Provide food brand standard education and training to customers
• Perform activities that create a high level of customer satisfaction including the provision of accurate reports and effective customer communication and relationships
• Partner with Ecolab Account Management teams to solve customer issues and assist in program development
• Maintain professional credentials and remain knowledgeable on current governmental regulations and industry practices
• Complete Cleaning audits based on the customers required visit frequency (monthly or quarterly) and evaluate each department for compliance
• Maintain dispensing equipment in excellent working condition and install equipment as necessary in existing and new sites
• Meet with store management to provide feedback and findings after the store survey / audit is completed and make recommendations for improvement
• Complete required paperwork including the proper update of customer contact records and the territory management system
• Plan and execute an efficient daily route to maximize effectiveness and productivity

Minimum Qualifications

• Experience working in food protection

Preferred Qualifications

• Supervisory experience is preferred
• Excellent interpersonal and communication (written and verbal) skills
• Ability to interact effectively with others including senior level customers including the ability to teach coach and provide guidance and constructive feedback with tact and diplomacy
• Strong relationship management capability and advanced consulting skills

About Ecolab Food Retail Services

Join a team of experts that provides 23.2 million food safety and compliance observations annually through audits and training. Ecolabs Food Retail Services division specializes in solutions and expertise that help improve food safety compliance and deliver profitable growth to grocery stores convenience stores and supermarkets. We serve as an extension of our customers food safety teams throughout the world protecting their brand reputation.