Service Manager

Tailored Technical Solutions Ltd; Leeds; On-site; GBP 60,000 - 65,000; Full time

Job summary

A leading industrial refrigeration contractor is seeking a Service Manager to oversee operations in Leeds. The role includes managing a team of engineers, full P&L accountability, and maintaining client relationships across key sectors. Candidates should have experience in industrial refrigeration, leadership skills, and a customer-focused approach. Benefits include a competitive salary, company car, and opportunities for career progression.

Benefits

Company car or car allowance

Bonus scheme

26 days holiday + 8 bank holidays

Private medical cover

Company pension

Clear career progression

Qualifications

• Proven experience in the industrial or commercial refrigeration sector.
• Strong understanding of service operations and commercial delivery.
• Effective team leadership and communication skills.

Responsibilities

• Oversee day-to-day service operations across the region.
• Manage and support a team of service engineers.
• Build and maintain relationships with key accounts.

Skills

Leadership

P&L management

Customer-focused approach

Team management

Tools

F-Gas certification

Knowledge of ammonia systems

Job description

Service Manager – Industrial Refrigeration – Leeds

Location : Leeds

Salary : £60,000-£65,000 + Company Car + Bonus + Benefits

An exciting opportunity has arisen for a Service Manager to join a leading industrial refrigeration contractor, managing a well-established service division covering Leeds and the wider Yorkshire region.

This is a key leadership role, responsible for a team of 10+ engineers, full P&L accountability, and maintaining strong client relationships across critical sectors such as food, beverage, and pharmaceutical.

The Role

Oversee day-to-day service operations across the region (M62 / Hull to South Yorkshire)

Manage and support a team of service engineers, including scheduling, performance, and development

Full responsibility for profit and loss, budgeting, and KPI tracking

Build and maintain excellent relationships with key accounts, ensuring service excellence and contract delivery

Act as the main point of contact for escalations and technical support where needed

Background

Proven experience in the industrial or commercial refrigeration sector, ideally with leadership or management exposure

Strong understanding of service operations and commercial delivery (P&L, KPIs, budgeting)

Effective team leadership and communication skills

Customer-focused approach with a track record in account management

F-Gas certification and knowledge of ammonia systems highly desirable

Package

£60,000 - £65,000 basic salary

Company car or car allowance

Bonus scheme

26 days holiday + 8 bank holidays

Private medical cover

Company pension

Clear career progression and development pathway