Technical Service Manager

Orion Careers; Shrewsbury; On-site; GBP 50,000 - 60,000; Full time

Job summary

A technical service company in the United Kingdom is seeking an experienced Technical Service Manager to lead a high-performing team of technicians in Telford. You will manage operations for advanced testing equipment and ensure exceptional customer support. The ideal candidate has proven experience in a technical leadership role and a strong engineering background. This position offers a competitive salary of up to £60,000 depending on experience.

Qualifications

• Proven experience managing a technical service or repair team.
• Strong engineering background, preferably in mechanical or electronic fields.

Responsibilities

• Lead and develop a team of service and repair technicians.
• Manage diagnosis and repair of complex technical issues.
• Provide expert technical support to customers.
• Maintain accurate service and repair documentation.

Skills

Leadership

Technical troubleshooting

Customer support

Performance management

Job description

Technical Service Manager

Location : Telford

Salary : Up to £60,000 (DOE)

Are you an experienced technical leader with a strong engineering background? Do you thrive in a customer-facing role and enjoy managing a high-performing team?

Were looking for a Technical Service Manager to lead a team of four skilled repair technicians. Youll oversee service and repair operations for a range of advanced testing equipment, ensuring exceptional customer support and technical excellence.

What Youll Do

• Lead and develop a team of service and repair technicians, driving performance and continuous improvement.
• Manage the diagnosis and repair of complex technical issues across multiple product lines.
• Validate and test instruments, follow protocols, record results, and prepare equipment for shipment.
• Provide expert technical support to customers and internal teams, ensuring timely and effective solutions.
• Maintain accurate service, repair, and test records, and contribute to technical documentation.

What Were Looking For

• Proven experience managing a technical service or repair team.
• Strong engineering background mechanical or electronic experience preferred.
• Ability to in...