Professional Services Manager

YourCode Recruitment; Telford; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading global EdTech firm is looking for a Professional Services Manager to scale and optimize service delivery. This role involves leading a high-performing team and overseeing implementations and consulting. The ideal candidate has SaaS or EdTech experience, strong commercial acumen, and a strategic mindset. This position offers a salary up to £65,000 plus benefits and the opportunity to influence global expansion.

Benefits

Competitive salary up to £65,000

Growth potential

Mission-driven organization

Qualifications

• Experience leading professional services teams.
• Ability to scale and monetize services.
• Knowledge of Higher Education procurement environments.

Responsibilities

• Lead and develop a globally distributed services team.
• Design scalable delivery frameworks and best practices.
• Oversee service delivery across implementations and consulting.
• Support sales with proposals and value articulation.

Skills

Experience in a Professional Services leadership role within SaaS or EdTech

Strong commercial acumen

Excellent stakeholder management

Familiarity with delivery methodologies (Agile/Waterfall/Prince2)

Ability to build and execute strategies

Job description

Professional Services Manager – EdTech

📍 UK-based / Remote with occasional travel

💰 Up to £65,000 + Benefits

Are you a commercially‑minded leader with a passion for technology‑driven education? We’re supporting a fast‑growing global EdTech organisation in hiring a Professional Services Manager to scale and optimise their service delivery across international markets — with a particular focus on growth in the US Higher Education sector.

This is a fantastic opportunity to take ownership of the full professional services lifecycle, from onboarding and implementation through to training, consulting and adoption. You’ll play a key role in ensuring customers achieve measurable value while driving revenue through an ever‑evolving suite of services.

What you’ll be doing

• ✔ Leading and developing a high‑performing globally distributed services team
• ✔ Designing scalable delivery frameworks, playbooks and best practices
• ✔ Overseeing service delivery across implementations, integrations, data migrations and consulting
• ✔ Supporting sales with scoping, proposals and value articulation
• ✔ Partnering cross‑functionally to create outcome‑focused service offerings
• ✔ Improving customer adoption, retention and overall success metrics
• ✔ Driving operational excellence with strong KPIs and feedback loops

What we’re looking for

• 🔹 Experience in a Professional Services leadership role within SaaS or EdTech
• 🔹 Strong commercial acumen – able to monetise and scale services
• 🔹 Understanding of Higher Education procurement and delivery environments
• 🔹 Excellent stakeholder management across regions and functions
• 🔹 Familiarity with delivery methodologies (Agile/Waterfall/Prince2) and project tooling
• 🔹 Both strategic and hands‑on – comfortable building and executing

Why apply?

• ✨ Influence global expansion and service strategy
• ✨ Join a mission‑driven organisation improving student outcomes
• ✨ Build scalable foundations and make a visible impact
• ✨ Competitive salary up to £65,000 + package + growth potential

If you thrive in a growing environment where you can shape the future of service delivery, we’d love to speak with you.