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Bournemouth Carlton Hotel, Signature Collection By Best Western

The Opportunity

Are you passionate about hospitality and providing exceptional guest experiences? We are seeking an enthusiastic and welcoming individual to join our team as a Hotel Receptionist.

As the first point of contact for guests, you will be responsible for providing a warm and friendly welcome, ensuring a seamless check-in process, and assisting guests throughout their stay with any queries or requests. You will also handle incoming calls, make reservations, and provide guests with information about the hotel and local area.

To be successful in this role, you should have excellent communication skills, both written and verbal, be able to multitask and prioritize effectively, and be comfortable working in a fast-paced environment. You should be computer literate and able to operate hotel reservation systems, possess a high level of attention to detail, and have a positive and professional attitude.

If you are passionate about hospitality and have the desire to deliver exceptional guest experiences, we would love to hear from you.

Benefits

1. Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
2. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
3. Eye care
4. Free legal & money advice
5. Counseling sessions
6. Hospital & death benefit plans
7. Cycle to work scheme
8. Wellbeing tips and support fitness videos
9. Recipe ideas
10. Advice on keeping active and healthy living
11. Wellbeing podcasts and tv
12. Breathing exercises
13. 24/7 advice and support line
14. Team reward & recognition
15. Free meals on duty
16. Free parking

The Ideal Candidate

You will possess excellent communication and interpersonal skills, with a friendly and welcoming demeanor. You should have a positive attitude, be proactive and approachable, and possess a strong sense of professionalism.

You should be highly organised and detail-oriented, with the ability to multitask and prioritize your workload. You should be able to handle a busy reception area, manage guest inquiries, and deal with any complaints effectively.

You will have prior experience working in a similar role, with knowledge of hotel operations and reservation systems. You should have excellent computer skills and be proficient in using software such as MS Office, Excel, and Outlook.

In addition, you should be able to work well under pressure, be flexible and adaptable to changes, and be willing to work flexible hours, including weekends and holidays. You should possess a passion for the hospitality industry and a commitment to delivering exceptional customer service.

Hotel

With stunning seafront views, the Bournemouth Carlton Hotel, part of the Signature Collection By Best Western, offers an exceptional experience.

Situated in the heart of town, the hotel is within walking distance of popular attractions such as the Bournemouth Oceanarium, BH2 Leisure Complex, and Bournemouth International Centre, a prime location for major conferences and exhibitions.

The hotel boasts 76 bedrooms, including 16 family rooms and 16 sea view rooms, along with 18 one- and two-bedroom timeshare apartments. It also features event rooms for wedding parties of up to 200 guests, complete with private gardens and a terrace.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.