Hotel Front Desk Attendant

WizeHire, Inc; White City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hotel management company is seeking a hotel front desk agent to provide exceptional guest service. Responsibilities include managing check-ins and check-outs, addressing customer inquiries, and maintaining accurate guest records. The ideal candidate should have strong communication skills, a hospitality background, and the ability to manage time effectively. Compensation is competitive at $15 - $17 per hour, and this role is perfect for those who enjoy working in a vibrant hospitality environment.

Qualifications

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
• Exhibits working knowledge of Microsoft Office and reservation management systems.
• Excellent time management, organizational, customer service, and interpersonal skills.

Responsibilities

• Give every guest a warm welcome, check them in, and check them out.
• Mitigate customer complaints as needed.
• Connect with housekeeping to ensure guest accommodations are ready.
• Manage room bookings and inquiries about available rooms and amenities.
• Keep accurate records of all hotel guest account information.

Skills

Communication skills

Customer service skills

Organizational skills

Time management skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Best Western Crater Lake Highway • White City , OR , US

Posted 3 days ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Mitigate customer complaints as needed
• Connect with the housekeeping department to ensure guest accommodations are ready
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Bookkeeping: keep accurate records of all hotel guest account information

Qualifications

• Exhibits working knowledge of Microsoft Office and reservation management systems
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Comfortable taking telephone calls and mitigating stressful situationsMust have graduated high school, received a GED or equivalent
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

Compensation

$15 - $17 hourly

About Best Western Crater Lake Highway

At the junction of Routes 62 and 140, this laid-back Best Western Crater Lake Highway White City/Medford hotel is just three miles from the TouVelle State Recreation Site and six miles from the Crater Rock Museum.