Reservations Agent

The Langham, London; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A premier hotel in London is seeking a Reservations Agent to deliver exceptional service and manage guest reservations. The role requires excellent customer service skills, a high level of accuracy, and strong organisational abilities. Candidates should be proficient in Opera PMS and Microsoft Office. The hotel offers numerous benefits including meals on duty, holidays, and opportunities for learning and development. Join a team committed to creating enchanting experiences for guests.

Benefits

Meals on duty

Free accommodation at other Langham Hotels

Pension plan

Colleague recognition system

Learning and development opportunities

Qualifications

• Ability to build rapport with guests.
• Produce work with a high degree of accuracy.
• Strong organisational and administrative skills.

Responsibilities

• Handle all incoming reservation enquiries via multiple channels.
• Input accurate reservation details into the OPERA system.
• Maintain accurate filing systems for all correspondence.

Skills

Excellent customer service skills

Attention to detail

Strong organisational skills

Strong computer skills

Team player

Tools

Opera PMS

Microsoft Office

Job description

We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level, in the position of a Reservations Agent.

The key activities connected with the role of the Reservations Agent are as follows:

• answer all incoming Reservation enquiries, by telephone, fax or e-mail, in a timely manner, to the agreed departmental standard, and wherever possible to convert them to bookings.
• to be fully knowledgeable in the operation, functionality and standards required in using the OPERA reservations system.
• input reservations into the OPERA system, ensuring all details are accurate and complete in line with the agreed departmental standard.
• maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.
• to ensure all system traces are actioned on a daily basis
• to ensure all 'no-shows' from the previous night are followed up and charged accordingly
• to perform general office duties such as photocopying, scanning, filing daily.

Key requirements for the Reservations Agent role are as follows:

• Excellent customer service skills and ability to build the rapport with guests
• Ability to produce work with a high degree of accuracy and attention to detail
• Strong organisational and administrative skills
• Strong computer skills; all Microsoft Office packages and working knowledge of Opera PMS is essential.
• Great team player

The Langham, London offers a wide range of benefits which include: meals on duty, holidays, free accommodation at other Langham Hotels, pension plan, colleague recognition system, learning and development opportunities and many more.

The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar, extensive Meeting & Events facilities and Europe’s first Chuan Spa. The team at the hotel prides itself on creating enchanting encounters for our guests and we’ve been doing so since 1865.