Guest Service Assistant

Holiday In Express Manchester - TRAFFORD CITY; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading hotel brand in Manchester seeks a dedicated Front Desk staff member to ensure exceptional guest service and manage reservations. Responsibilities include checking guests in and out, handling billing inquiries, and maintaining cleanliness throughout the hotel. Ideal candidates should have experience in guest services and cash handling, with a strong commitment to safety and hygiene standards. Join our team and contribute to creating memorable experiences for our guests.

Qualifications

• Experience in guest service and hotel operations.
• Ability to handle cash and perform basic accounting tasks.
• Knowledge of health and safety regulations.

Responsibilities

• Manage reservations and check guests in/out.
• Handle billing and guest queries efficiently.
• Serve food and beverages and maintain cleanliness.

Job description

To maintain and provide excellent guest service at all times and provide assistance and support to the team.

DUTIES AND RESPONSIBILITIES

• Take reservations using the hotel reservation system , ensuring maximum occupancy and rates are obtained
• Check guests in and out, including preparation of guest bills and authorising payments
• Responsible for manning the Front Desk and engaging with our guests with professional, personable and memorable service.
• Responsible for cash handling including float and banking
• Dealing efficiently with day to day billing and guest service queries
• Check food/beverage stock levels and advise Duty Manager of items to be ordered
• Take food orders, serve drinks at the bar, assist with food preparation
• Clear/clean tables, buffet, kitchen and bar and meeting rooms
• Take meeting bookings and confirm food service requirements
• Other ad hoc duties as and when required
• Report anything considered a health and safety hazard
• Prevent abuse and/or destruction of hotel property
• Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets
• Responsible for looking after Hotel property at all times
• Ensure safety and hygiene standards are met
• To attend all relevant training as and when required
• To ensure that the company dress code is always adhered to

GENERAL

1. To attend any meeting or training sessions as required by management.

2. To be conversant with:

• The Hotel Fire Procedures
• The Hotel and Company Security Procedures
• The Hotel Health and Safety Policy and Procedures
• The Hotel facilities and attractions
• Current Licensing regulations (Food and Beverage Service department)
• Methods of payment accepted by the Company (cash handling staff only)
• Hotel operation standards and department procedures
• Short and long term marketing promotions