IT Support Technician

Southall; Southall; On-site; GBP 25,000 - 35,000; Full time

Job summary

A hospitality enterprise in Southall is seeking an IT Support Technician to enhance daily technology operations. The role involves providing technical assistance to staff, troubleshooting guest-facing technology issues, and maintaining essential systems for operational efficiency and guest satisfaction. The ideal candidate will have 1-3 years of IT support experience, strong knowledge of hotel systems, and outstanding customer service skills. This position requires on-site work with potential evening or weekend shifts.

Qualifications

• 1–3 years of IT support experience, hospitality experience preferred.
• Strong understanding of common office applications and networking fundamentals.
• Ability to communicate technical information to non-technical users.

Responsibilities

• Provide Level 1–2 technical support for hardware and software issues.
• Assist with the maintenance of the property's network.
• Follow security protocols to protect guest data.

Skills

IT support experience

Strong understanding of Windows and MacOS

Networking fundamentals

Customer service skills

Ability to multitask

Education

Degree or diploma in Information Technology

Microsoft certifications (MCSA, MCTS)

Tools

Microsoft Office Suite

PMS and POS systems

Job description

Job Details

Department: Information Technology
Reports To: Director of IT
Employment Type: Full-Time

Position Summary

The IT Support Technician plays a key role in supporting the daily technology operations of the Southall Farm & Inn. This position provides technical assistance to staff, resolves guest-facing technology issues, maintains essential systems, and ensures a smooth and secure IT environment that enhances both operational efficiency and guest satisfaction.

Key Responsibilities

Technical Support & Troubleshooting

• Provide Level 1–2 support for hardware, software, network, and system issues.
• Respond to IT service requests from staff and assist guests with connectivity issues (Wi‑Fi, and smart‑room tech).
• Install, configure, and maintain computers, printers, POS stations, PMS, Hotel Operating Systems, VoIP phones, and mobile devices, etc.
• Timely support, troubleshooting and escalation of IT/AV issues to full resolution including:
  • TV, Sound and Lighting Systems
  • Cable Management for internal and guest facing areas
  • Installing and decommissioning of hardware including switches, TVs, internal hardware, wireless APs, and others deemed necessary by immediate supervisor
  • Collaborative meeting room equipment including touch screen monitors, microphones, speakerphones, projection, and other audio‑visual equipment
  • IT Hardware PCs, laptops, terminals, phones and tablets
  • Internal business applications including Microsoft Office Suite, Microsoft Outlook and related applications
  • Support and maintain hospitality‑specific software such as Property Management Systems (PMS), Point‑of‑Sale (POS), reservation platforms, keycard systems, digital signage, and others as deemed necessary by your immediate supervisor.
  • Monitor system performance and report/push updates as needed to reduce downtime.

Network & Infrastructure Support

• Assist with the maintenance and monitoring of the property's network, including guest and staff Wi‑Fi, switches, and access points.
• Ensure that all networking equipment is operational and optimized for high-volume hospitality environments.

Security & Compliance

• Follow security protocols to protect guest data and hotel systems.
• Assist with user account management, device security, and access controls.
• Report security incidents or vulnerabilities promptly.

Operational Support

• Document troubleshooting steps and maintain accurate asset inventories.
• Coordinate with vendors and service providers for repairs, upgrades, or installations.
• Support IT‑related aspects of events, conferences, and banquets when needed.

Qualifications

• 1–3 years of IT support experience; hospitality industry experience preferred.
• Strong understanding of Windows, MacOS, networking fundamentals, and common office applications.
• Familiarity with hospitality systems (PMS, POS, keycard systems, etc.) is a must.
• Solid customer service skills; ability to communicate technical information clearly to non‑technical users.
• Must know Network fundamentals, general network setup and device configuration (e.g., TCP/IP, DNS, DHCP).
• Ability to multitask in a fast‑paced environment and respond promptly to issues.

Education

• Degree or diploma in Information Technology field highly preferred.
• Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.

Working Conditions

• On‑site role with regular interaction with hotel staff and guests.
• May require evening, weekend, or on‑call shifts depending on operational needs.
• Position may require off‑site support for Southall enterprise properties.
• Ability to lift and move equipment (up to ~50 lbs).

About the Role

This position is essential to maintaining a seamless guest experience, supporting front‑and back‑of‑house systems that allow hotel operations to run efficiently. The ideal candidate is tech‑savvy, reliable, and customer‑oriented.

Equal Employment Opportunity

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.