Receptionist

Belmond; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel chain in Greater London is seeking a Receptionist to join their Front of House team. The ideal candidate will provide exceptional guest service, manage reservations, and maintain an organized reception area. Key attributes include warmth, teamwork, and attention to detail. You will benefit from competitive salaries and various perks including life assurance and increased annual leave. Join us to create unforgettable moments in a vibrant hotel environment.

Benefits

Competitive salaries

Complimentary rates for experiences

Life assurance

Company sick pay

Increased annual leave entitlement

Qualifications

• Applicants must have eligibility to work in the UK.

Responsibilities

• Greet guests warmly, manage check-ins/check-outs, and provide comprehensive information on hotel services.
• Handle all aspects of guest reservations and act as the primary point of contact for inquiries.
• Address guest complaints promptly to ensure high levels of guest satisfaction.
• Process payments, manage cash transactions accurately, and assist with administrative tasks.
• Maintain a clean and organised reception, coordinate with other departments, and adhere to hotel policies.

Skills

Warm, genuine and approachable character

Excellent team working skills

Great attention to detail

Job description

As a Receptionist at The Cadogan you will join our fantastic Front of House team who look after each other, our amazing property and our guests.

If you are looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include

• Guest Services & Support: Greet guests warmly, manage check-ins/check-outs, and provide comprehensive information on hotel services, amenities, and local attractions
• Reservation & Communication Hub: Handle all aspects of guest reservations and act as the primary point of contact for phone calls and inquiries
• Problem Resolution & Satisfaction: Address guest complaints promptly and courteously to ensure high levels of guest satisfaction
• Administrative & Financial Accuracy: Process payments, manage cash transactions accurately, and assist with administrative tasks like record-keeping
• Operational Excellence & Teamwork: Maintain a clean and organised reception, coordinate with other departments for seamless service, and adhere to hotel policies, procedures, and health/safety guidelines

About Us

Watch as our doors gracefully open onto a glamorous stage, and enter The Cadogan. Marvel at our exquisite decor and listen as echoes of Oscar Wilde's everlasting conversations with confidantes prevail within our walls. At The Cadogan, guests discreetly come in and out, returning from gleeful shopping sessions or seeking a comfortable seat for a delicious afternoon tea while others, equipped to serve an ace with their companions, head to our private tennis court. In the heart of Chelsea, great minds and legendary characters gather — take a seat and grab a drink, you are cordially invited to linger amongst them and join the scenes of our iconic London hotel.Join us and achieve the truly exceptional.

The Belmond & LVMH Family

The Cadogan is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

Requirements

What You Bring:

• Warm, genuine and approachable character
• Excellent team working skills
• Great attention to detail

Applicants must have eligibility to work in the UK.

Benefits

What We Offer:

The Cadogan we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries
• Complimentary and preferential rates for experiences at our iconic destinations, as well as on-site Guest Experiences
• Life assurance
• Company sick pay
• Increased annual leave entitlement with length of service

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.