Customer Service Agent (Helicopter Operations/Passenger Liaison)

JobStart Scheme; Newtownards; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading flight operations company in Newtownards is seeking a Customer Service representative responsible for handling inquiries and providing exceptional support to clients. This role involves managing incoming calls, emails, and bookings while ensuring a positive customer experience. Strong customer service skills and attention to detail are essential, alongside basic administrative capabilities. The position offers flexible hours up to 25 hours per week, with additional hours available based on demand.

Qualifications

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• High attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Basic administrative and computer skills.
• Ability to remain calm and composed when handling customer concerns.
• Previous experience in customer service roles preferred.

Responsibilities

• Handle incoming calls, emails, and general client inquiries including sales.
• Maintain a tidy, professional reception area.
• Assist with administrative tasks such as filing.
• Welcome customers and verify booking details.
• Conduct pre-flight safety briefings.
• Communicate with pilots regarding passenger readiness.

Skills

Customer service skills

Verbal communication

Written communication

Attention to detail

Basic administrative skills

Ability to manage multiple tasks

Calm under pressure

Previous customer service experience

Job description

THE EMPLOYER IS: HELIPOWER LTDCustomer Service & Flight Operations is responsible for delivering a high-quality customer experience from initial enquiry through to departure. This role serves as the primary point of contact for customers, handling incoming phone calls, emails, and general client inquiries, including sales support and booking creation.

Responsibilities

• Handle incoming calls, emails, and general client inquiries including sales and creating bookings and taking payments.
• Maintain a tidy, professional reception area and ensure a positive customer experience.
• Assist with administrative tasks such as filing and record-keeping.
• Welcome customers upon arrival and verify booking details.
• Conduct or assist with pre-flight safety briefings.
• Communicate with pilots and other staff regarding passenger readiness and any special requirements.

Skills and Qualifications

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• High attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Basic administrative and computer skills; experience with booking or reservation systems is an advantage.
• Ability to remain calm and composed when handling customer concerns or operational changes.
• Previous experience in customer service roles preferred.

Further Information

The Employer is: HELIPOWER LTDJobStart Opportunity - Working Hours Information- Standard Hours: up to 25 hours per week.- Flexible/Reduced Hours: May be available upon approval by a Work Coach.- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.Flexibility to work weekends.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Vacancy ID 1751802 Job Sector Customer Service and Call Centre Area Co Down Location Newtownards Salary 16-17 £7.55, 18-20 £10.00, 21 plus £12.21 per hour No. vacancies 1 Contract Type Temporary Weekly hours 25 Published date 29/12/2025 Closing date 02/02/2026 Worktime 9:30am to 2:30pm, Tuesday to Sunday

Area: All of Northern Ireland
Closing date: 09 Jan 2026