Hotel Front Desk Attendant

WizeHire, Inc; Newport; On-site; GBP 40,000 - 60,000; Part time

Job summary

A hospitality company seeks a hotel front desk agent to manage guest accounts, provide exceptional service, and ensure a smooth check-in/check-out process. The ideal candidate will have strong customer service and interpersonal skills, the ability to work in a fast-paced environment, and a high school diploma or equivalent. Compensation is competitive at $14 - $15 hourly. This position offers flexible hours and opportunities for growth within the company.

Qualifications

• Must be able to stand on your feet for 8 hours during a typical shift.
• Experience answering telephone calls and troubleshooting stressful situations.
• 1+ year of hotel industry experience or related job preferred.

Responsibilities

• Greet, check-in, and check-out guests, distributing keys and room assignments.
• Mitigate customer complaints as needed.
• Keep accurate records of all hotel guest account information.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Fairfield Inn & Suites Newport Cincinnati • Newport , KY , US

Posted a day ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• Must be able to work 3 pm - 11 pm.
• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment.
• Mitigate customer complaints as needed
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Bookkeeping: keep accurate records of all hotel guest account information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

• Must be able to stand on your feet for 8 hours during a typical shift
• Please only apply if you meet each of these criteria
• Has experience answering telephone calls and troubleshooting stressful situations
• Must have graduated high school, received a GED or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• 1+ year of hotel industry experience or related job preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

Compensation

$14 - $15 hourly

About Fairfield Inn & Suites Newport Cincinnati

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.