Remote jobs in Brazil

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

Job Overview – Role: Customer Service Specialist
Site: WORK FROM HOME – UK Based
Start Dates: Many dates throughout 2026 (Monday 16^th Feb 2026 & Monday 23^rd Feb 2026)
Contract: Permanent
Hours: 40 hours per week

Campaign opening hours are 8 am to 7 pm Monday to Friday and no weekend work. Your shifts will be scheduled around business requirements within those hours. This is a full‑time role; part‑time work and fixed shift restrictions are not accommodated.

Salary: £12.60 per hour (increasing to £12.71 from 1st April 2026).

Training: 11 days remote, classroom‑based (9 am–6 pm) with nesting for 10 additional days. Full attendance is required; there is no flexibility within the first 4 weeks and no holidays will be approved during that period. Appointment confirmation must occur with recruitment before any start date is agreed.

Documents Required: Passport or Birth Certificate, National Insurance Number, Address Proof (dated within the last 3 months). Detailed acceptable document lists are available through the provided links.

Probity: DBS and Credit Check (emphasis on outstanding CCJs and bankruptcy; ongoing repayment plans may be considered). The cost is covered by the employer. Employment is contingent upon successful completion of checks and a right to work in the UK.

The typical day involves working up to 9 hours per day (including an unpaid 1‑hour break and lunch) in a lively and vibrant contact‑centre environment, either onsite or virtually from home.

Daily tasks include signing in, taking call inquiries, handling a variety of customer needs, and maintaining high call volume targets while meeting quality standards.

• Positive attitude and strong people skills.
• PC proficiency and ability to learn in a virtual training environment.
• Resilience and determination when handling challenging calls, meeting Quality and Average Handling Time targets.
• Active listening, accurate information retrieval from the Knowledgebase, and clear communication of solutions.
• Multi‑tasking and navigation across multiple complex systems with speed and accuracy.
• Flexibility, great attendance, and punctuality throughout scheduled shifts.
• Secure, safe internet connection with a private, distraction‑free workspace; a stable, router‑direct Ethernet connection is required.

• Paid virtual classroom‑based training plus 2 weeks in a dedicated virtual “Nesting” space.
• Opportunity for internal progression and accelerated career growth.
• Annual winter and summer parties with free food and drinks (location dependent).
• Employee Assistance Programme with 24/7 confidential counselling and information line.
• Unlimited video consultations with remote GPs (20 minutes each).
• Access to online mental health support via registered therapists (referral required).
• Self‑help portal with webinars on life, family, financial, and legal topics.
• Eye Care vouchers.
• Target‑driven incentives and prizes.
• Employee engagement activities and WOW points including supermarket vouchers (up to 5 % off), Hello Fresh (65 % off), cinema perks (up to 44 % off), and discounts with Samsung, HP, Virgin Media, EE, Look Fantastic, Fitbit, Garmin, Expedia, TUI, Fragrance Shop, and more.
• Free online fitness classes every Thursday.

Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch within 48 hours!