Campsite Warden

MacLeod Estates Ltd; Birtley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A camping and hospitality company in Birtley is looking for a dedicated individual to manage daily operations at a site, ensuring smooth sales and welcoming services. You'll lead staff in maintaining high standards of cleanliness, security, and visitor assistance while promoting additional attractions. Successful candidates should possess a GCSE or equivalent, experience in similar roles, excellent customer service abilities, and a clean driving license. A great opportunity for those who thrive in remote environments.

Qualifications

• Good level of practical expertise and numeracy.
• Understanding of health and safety issues and best practices.

Responsibilities

• Ensure smooth operations of all campsite activities.
• Provide information and maps to visitors.
• Maintain cleanliness and service quality.
• Achieve high standards in food and drink preparation.

Skills

High level of self-motivation

Scrupulous cash-handling

Current clean driving licence

Strong communication skills

Risk assessment ability

Attention to detail

Calm under pressure

Education

GCSE or equivalent standard

Job description

To ensure the smooth day-to-day running of all operations at the Glenbrittle Campsite, including tent / hook-up pitch sales, check-in, site cleanliness and maintenance, security and retail operations. To open the café, shop and campsite each duty day, ensuring a 24-hr security presence and give our trademark warm Highland Welcome to our campers at check-in. Provide our maps and information about the site to our visitors, surrounding area and detailed up-to-date weather reports for climbers to be displayed daily in the Information Centre. Ensure the campsite shop and café are well-stocked and merchandised attractively, and the outside phone box is operational. Achieve consistently high standards of service in timely preparation of food, drinks and Cuillin Coffee, maintaining and enhancing our brand reputation and increasing our sales on site. To make sure the campsite, toilets / shower block and shop are presented to a high standard; kept clean and litter-free at all times.

Qualifications

• The post holder will be educated to GCSE or equivalent standard, with a good level of practical expertise, literacy and numeracy.
• Sound knowledge of maintenance of domestic level appliances. Contractors are used for main repairs.
• Understanding of health and safety issues relating to the post and good practice in a working environment.

Skills

• High level of self-motivation and scrupulous cash-handling / till operation essential.
• Current clean driving licence.
• A people person. Tactful and able to engage and communicate with people from a diverse range of backgrounds.
• Able to engage with visitors and actively promote retail sales and marketing / cross promotion of other MacLeod Estate visitor attractions.
• Able to undertake risk assessments for the day-to-day tasks associated with this post.
• Attention to detail in keeping the whole site clean, litter-free and attractive to the visitors.
• Calm, patient and diplomatic under pressure.

Experience

• Experience in a similar role, preferably in a remote location desirable.
• Experience of retail, catering and hospitality in a customer-facing role preferable.
• Experience in the safe use and maintenance of a range of tools and machinery, such as ride-on mower.
• Experience of living on site in a remote location and fulfilling security duties.
• Working in a team environment.