Crisis Counselor - Fully Remote in Londonderry, NH

ProtoCall Services; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leader in behavioral healthcare is seeking a Crisis Counselor in a remote telephonic role. You will provide emotional support and crisis intervention to those in distress while ensuring clear communication and professionalism. Successful candidates will have a Bachelor’s degree and at least one year of experience in counseling or social services. A structured onboarding training program will equip you for success, ensuring you can manage urgent situations effectively while adhering to HIPAA guidelines.

Benefits

Comprehensive medical, dental, and life insurance

401(k) program with company match

Employee Assistance Program (EAP)

Accrued PTO (up to 4 weeks in the first year)

Opportunities for professional growth and advancement

Qualifications

• Minimum of 1 year direct experience in behavioral health, counseling, or social services.
• Must ensure a secure, HIPAA-compliant home workspace.
• Availability on weekends and holidays is required.

Responsibilities

• Deliver compassionate emotional support and crisis intervention.
• Engage with callers experiencing emotional and behavioral challenges.
• Maintain accurate and clinically sound documentation.

Skills

Empathy

Communication skills

Multitasking

Emotional resilience

Education

Bachelor’s Degree from an accredited 4‑year institution

Job description

Overview

Londonderry, NH 03032
Salary Range: $24.35 - $26.35 Hourly
Position Type: Full Time
Job Shift: Swing
Travel Percentage: None
Category: Health Care

Qualifications & Benefits

Education: Bachelor’s Degree from an accredited 4‑year college or university.

Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services.

Location: Remote, New Hampshire residency required.

• Comprehensive medical, dental, and life insurance
• 401(k) program with company match
• Company‑matched student loan repayment program
• Short‑ and long‑term disability (STD/LTD)
• Employee Assistance Program (EAP)
• Accrued PTO (earn up to 4 weeks in your first year)
• Opportunities for professional growth and advancement

Compensation & Incentives

• + $1.00/hour – Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post‑training.
• + $1.00/hour – for working a full 40‑hour schedule in the workweek post‑training.
• Shift Differentials: hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.

Who We Are

Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. We serve nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs.

Role Expectations

As a Crisis Counselor, you will be a telephonic first responder delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism.

Primary Responsibilities

• Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
• Build rapport, actively listen, and foster client engagement.
• Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
• Provide resources, coping strategies, referrals, and safety planning.
• Intervene appropriately in emergent situations.
• Maintain accurate, timely, and clinically sound documentation.
• Multitask effectively while navigating multiple software systems.
• Ensure a secure, HIPAA‑compliant home workspace with a locking door and a wired, stable internet connection.

What You Can Expect

• Six‑Week Paid Virtual Training Cohort: Monday–Friday, 8:00 AM to 4:30 PM PST. A structured onboarding program including skills development, role‑playing, mentored live call work, and crisis‑care foundations. Successful completion is required for continued employment.
• Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other characteristics that make us different.