Home-Based Customer Service Representative

Aggreko Plc; Remote; GBP 40,000 - 60,000; Full time

Job summary

A prominent services company is seeking a Customer Service Specialist to work from home in the UK. This is a full-time role, requiring a positive attitude and strong people skills. Key responsibilities include addressing customer inquiries, handling a variety of needs while maintaining high call volume targets, and participating in extensive training. The position offers a competitive salary with numerous employee perks, including virtual training and wellness support programs.

Benefits

Paid virtual classroom training

Online fitness classes

Employee Assistance Programme

Annual parties with free food

Discounts with various brands

Target-driven incentives

Qualifications

• Must have a secure and stable internet connection.
• Ability to learn in a virtual training environment.
• Maintain a distraction-free workspace.

Responsibilities

• Take call inquiries and handle various customer needs.
• Meet quality targets and maintain high call volume.
• Participate in remote training sessions.

Skills

Positive attitude and strong people skills

PC proficiency

Resilience and determination

Active listening

Multi-tasking

Flexibility and punctuality

Job description

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

Customer Service Specialist – Work From Home (UK)

Job Overview – Role: Customer Service Specialist
Site: WORK FROM HOME – UK Based
Start Dates: Many dates throughout 2026 (Monday 16^th Feb 2026 & Monday 23^rd Feb 2026)
Contract: Permanent
Hours: 40 hours per week

Campaign opening hours are 8 am to 7 pm Monday to Friday and no weekend work. Your shifts will be scheduled around business requirements within those hours. This is a full‑time role; part‑time work and fixed shift restrictions are not accommodated.

Salary: £12.60 per hour (increasing to £12.71 from 1st April 2026).

Training and Onboarding

Training: 11 days remote, classroom‑based (9 am–6 pm) with nesting for 10 additional days. Full attendance is required; there is no flexibility within the first 4 weeks and no holidays will be approved during that period. Appointment confirmation must occur with recruitment before any start date is agreed.

Documents Required: Passport or Birth Certificate, National Insurance Number, Address Proof (dated within the last 3 months). Detailed acceptable document lists are available through the provided links.

Probity: DBS and Credit Check (emphasis on outstanding CCJs and bankruptcy; ongoing repayment plans may be considered). The cost is covered by the employer. Employment is contingent upon successful completion of checks and a right to work in the UK.

What Does an Average Day Look Like?

The typical day involves working up to 9 hours per day (including an unpaid 1‑hour break and lunch) in a lively and vibrant contact‑centre environment, either onsite or virtually from home.

Daily tasks include signing in, taking call inquiries, handling a variety of customer needs, and maintaining high call volume targets while meeting quality standards.

What We Need From You

• Positive attitude and strong people skills.
• PC proficiency and ability to learn in a virtual training environment.
• Resilience and determination when handling challenging calls, meeting Quality and Average Handling Time targets.
• Active listening, accurate information retrieval from the Knowledgebase, and clear communication of solutions.
• Multi‑tasking and navigation across multiple complex systems with speed and accuracy.
• Flexibility, great attendance, and punctuality throughout scheduled shifts.
• Secure, safe internet connection with a private, distraction‑free workspace; a stable, router‑direct Ethernet connection is required.

What We Offer

• Paid virtual classroom‑based training plus 2 weeks in a dedicated virtual “Nesting” space.
• Opportunity for internal progression and accelerated career growth.
• Annual winter and summer parties with free food and drinks (location dependent).
• Employee Assistance Programme with 24/7 confidential counselling and information line.
• Unlimited video consultations with remote GPs (20 minutes each).
• Access to online mental health support via registered therapists (referral required).
• Self‑help portal with webinars on life, family, financial, and legal topics.
• Eye Care vouchers.
• Target‑driven incentives and prizes.
• Employee engagement activities and WOW points including supermarket vouchers (up to 5 % off), Hello Fresh (65 % off), cinema perks (up to 44 % off), and discounts with Samsung, HP, Virgin Media, EE, Look Fantastic, Fitbit, Garmin, Expedia, TUI, Fragrance Shop, and more.
• Free online fitness classes every Thursday.

Apply Now

Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch within 48 hours!