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Senior Digital Business Analyst – Retail eCommerce
Job summary
A digital transformation agency in the UK is seeking a Senior Digital Business Analyst with extensive experience in Retail and eCommerce. You'll manage a digital backlog and collaborate with various business and technology teams to enhance online sales and customer experience. This hands-on role requires effective stakeholder engagement and the ability to thrive in a dynamic environment. The position offers the flexibility of remote work with occasional office presence.
Qualifications
- Strong background as a Business Analyst within Retail and eCommerce.
- Direct experience supporting online and digital channels.
- Experience working at scale, ideally in European or global environments.
Responsibilities
- Own and drive a large digital and technology backlog.
- Improve website performance and eCommerce flows.
- Capture and document requirements and acceptance criteria.
Skills
Contract (Outside IR35), 6 months, UK ONLY (Remote with occasional monthly office visit)
Retail & eCommerce experience is essential for this role - We are only initially considering candidates with proven experience in this sector.
We’re looking for a Senior Digital Business Analyst to join a fast-moving digital transformation team, working across business and technology teams to help shape, prioritise, and deliver a significant programme of digital change.
This is a hands‑on role suited to a BA who is comfortable with ambiguity, confident engaging senior stakeholders, and equally at home working with engineers, product, and UX teams.
You’ll be collaborating across business and IT teams, owning and driving a large digital and technology backlog focused on improving online sales and customer experience.
- Triage, grooming, prioritisation, and delivery of website and technology initiatives
- Working closely with the Business, Tech, Product, UX, Engineering, CRM, Promotions, and Marketing Analytics and more
- Improving website performance, eCommerce flows, and digital customer journeys
- Capturing and documenting requirements, acceptance criteria, and delivery handovers
- Ensuring traditional old operating models are effectively translated into the digital experience
- Supporting a clearly defined roadmap while managing competing priorities
- Strong background as a Business Analyst within Retail and eCommerce
- Direct experience supporting online and digital channels
- Comfortable working business-facing and tech-facing
- Strong business process mindset – happy mapping processes and improving ways of working
- Confident stakeholder engagement across multiple business functions
- Experience working at scale (ideally European or global environments)
- A strong digital lens, balanced with commercial and operational awareness
- Hands‑on, pragmatic, and delivery‑focused
- High‑impact digital change programme
- Significant ownership over backlog and prioritisation
- Exposure across business, product, and technology teams
- A role where you can genuinely influence how digital sales perform
If you’re a Digital Business Analyst with deep Retail and eCommerce experience and enjoy operating at the intersection of business and technology, we’d love to speak with you.
👉 Apply directly or message me for more details.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.