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Remote Operations Leader: Integrated Care Service
Job summary
A healthcare provider in the UK is looking for an Operations Manager to lead a multi-disciplinary remote assessment service. This role involves operational leadership 24/7 and managing various aspects of service provision. A degree level education, ILM Level 4 in Leadership, and previous experience in a contact centre are required. Applicants with Welsh language skills are encouraged, and a commitment to diversity and inclusion is essential. The position offers a chance to drive improvements and lead a dynamic team.
Qualifications
- Degree level of education or equivalent experience.
- Highly specialist knowledge of managing a contact centre.
- Visible leadership in challenging situations.
- Experience of budget management.
Responsibilities
- Provide operational leadership 24/7 for a defined area.
- Manage staff and deliver effective operational services.
- Collaborate with Locality Manager for service delivery.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.