Jobs in Stoke On Trent, United Kingdom

Department/Division: Business Services
Duration: Full Time Permanent Role
Location: UK
Reports to: Document Production Manager (DPM)
Type of Role: Remote
Reference no: 9233

To work as part of the document production team to provide the Firm with high-quality professional, accurate and timely document management production service.

Working on the Day Team – Hours of work 9am to 5pm.

• Extensive Document Production (creating, formatting and amending) across all Firm's systems.
• Managing document conversions.
• Preparing Pitch Documents.
• Transcribing BigHand dictations.
• Using BigHand Now hub to work on tasks.
• Populating LaserForms.
• Producing Excel data sets (as directed).
• Producing PowerPoint presentations and using software (as directed) i.e. Templafy.
• Work closely with our Brand department to ensure documents are in House-style.
• Accurately interpret fee-earner instructions and seek clarification when needed if instructions are complex.
• Proof read and quality check work to ensure it is completed to the highest standard – including checking all amendments have been made and ensuring document makes logical and grammatical sense.
• Ensure fee-earner/Practice Support Executive (PSE) is kept up to date with progress on their work request.
• Ensure documents are delivered in the required timescale – escalating as appropriate to the DPM and keep fee-earner/PSE updated, with as much notice as possible, if a deadline will not be met and reason for deadline not being met.
• Use judgement to refer pending work to our outsource provider, to enable deadline to be met, liaising with the DPM as appropriate.
• Providing support to users on technical document production queries.
• Ability to repair problem documents either on own or with support from IT.
• Test and troubleshoot new IT systems and ensure these are smoothly rolled out, working alongside IT/Brand/BD Departments as appropriate.
• Share knowledge and suggest changes with initiative as appropriate across the team to enable continuous improvement.

• Collaborative Team Member.
• Adept communication skills.
• Meticulous attention to detail.
• Advanced Knowledge of Microsoft Word, Excel, PowerPoint, Outlook, Kofax and any other systems implemented by the firm.
• Familiarity with Real Estate and Banking transactional documents would be an advantage.
• Resourceful and reliable.
• Capable of maintaining composure in challenging situations while meeting tight deadlines.
• Diligent, approachable and enthusiastic.
• Resilient and able to deal with issues as they arise.
• Highly motivated and willing to contribute.
• Ability to use initiative.
• Able to build confidence, respect and trust with others.
• Willingness and readiness to work with and support teams and practice groups.

Across more than 80 countries, Dentons helps you grow, protect, operate and finance your organisation by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you. www.dentons.com

We are committed to building an inclusive culture here at Dentons where our people can thrive, regardless of their background or circumstance. As well as being the right thing to do, it makes good business sense too. A richness of backgrounds, experiences and perspectives helps us best serve our clients and the communities in which we operate. You can find out more about inclusion and diversity at Dentons here: Inclusion and Diversity.

Dentons is committed to providing equal opportunities for all. We welcome applications from everyone including of any age, ethnicity, religion, sex, sexual orientation, gender identity, nationality, neurodiversity, disability, or with parental or caring responsibilities. We also offer flexible working hours.

During the application process, all applicants have the opportunity to tell us about any adjustments or support they require so they are able to perform at their best. Any information you share with us during the application process is treated in confidence.

If you have any questions about this or the role criteria, please email recruitment.matters@dentons.com.

If you are interested in applying for this position, we welcome direct applications via our careers page, but if you have any questions beforehand, please email recruitment.matters@dentons.com. Enquiries only please – applications will not be accepted via email.

Please note that we will not accept unsolicited CVs sent to the business, nor will we accept any associated terms of business.