Jobs in Stoke On Trent, United States

Résumé du poste

A leading customer service provider in the UK is seeking Customer Service Specialists for their Student Loans campaign. This is a full-time position primarily focused on assisting students with loan applications, eligibility, and payments. The role requires excellent communication skills and resilience in managing calls of varied complexities. Successful candidates will undergo remote training and enjoy several employee perks. This role offers an opportunity to make a real impact on students' academic futures.

Prestations

Qualifications

• A good attitude and the ability to interact with lots of different people.
• Ability to learn in a virtual training environment with focus and engagement.
• Capacity to handle challenging calls and achieve performance targets.

Responsabilités

• Receive inbound calls and support students with loan applications.
• Provide information on eligibility and funding options.
• Ensure customer queries are resolved effectively.