Jobs in Stoke On Trent, United Kingdom
Remote Incident Coordinator (German & Additional Language)
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Connect with headhunters to apply for similar jobsCustomer Service Incident Coordinator (German & Additional Language Speaker)
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Michael Roberts Solutions Ltd
Remote Incident Coordinator (German & Additional Language)
Job summary
A major credit reference agency is seeking a Customer Service Incident Coordinator who is fluent in German and English. The role involves interviewing clients about fraud incidents, providing expert assistance, and managing customer expectations. Successful candidates will have customer service experience. This remote position offers flexibility to accommodate personal responsibilities and a comprehensive benefits package including annual leave, wellness days, and private health care.
Benefits
Qualifications
- Must be fluent in German, Additional Language, and English (written and verbal).
- Experience in customer service.
Responsibilities
- Screen and interview clients by telephone about breach/fraud.
- Examine and analyze information to assess fraud severity.
- Provide courteous customer service and assist clients.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.