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Customer Outcomes Analyst — Drive Impactful Improvements
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Customer Outcomes Analyst — Drive Impactful Improvements
Job summary
A leading UK recruitment agency is seeking a Customer Outcomes Analyst to drive improvements and ensure compliance with consumer regulations. In this role, you'll support the analysis of customer outcomes, produce monitoring reports, and work closely with various teams to enhance customer experience. Ideal candidates should possess a strong understanding of regulatory framework and excellent communication skills. A related university degree is preferred. This contract role offers a unique opportunity to influence customer-centric practices in the insurance sector.
Qualifications
- Experience working in a regulated entity in customer related roles.
- Familiarity with Consumer Duty requirements.
- Experience engaging with the FCA or PRA is an advantage.
Responsibilities
- Support compliance with Consumer Duty outcomes and FCA rules.
- Produce monthly customer outcome monitoring.
- Build strong working relationships with outsource partners.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.