Customer Outcomes Analyst — Drive Impactful Improvements

GerrardWhite; Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading UK recruitment agency is seeking a Customer Outcomes Analyst to drive improvements and ensure compliance with consumer regulations. In this role, you'll support the analysis of customer outcomes, produce monitoring reports, and work closely with various teams to enhance customer experience. Ideal candidates should possess a strong understanding of regulatory framework and excellent communication skills. A related university degree is preferred. This contract role offers a unique opportunity to influence customer-centric practices in the insurance sector.

Qualifications

• Experience working in a regulated entity in customer related roles.
• Familiarity with Consumer Duty requirements.
• Experience engaging with the FCA or PRA is an advantage.

Responsibilities

• Support compliance with Consumer Duty outcomes and FCA rules.
• Produce monthly customer outcome monitoring.
• Build strong working relationships with outsource partners.

Skills

Customer focused mindset

Strong relationship building abilities

Clear and confident communication skills

Good grasp of regulatory and compliance expectations

Naturally inquisitive

Ability to work across teams

Education

University degree or relevant professional risk qualification

Job description

A leading UK recruitment agency is seeking a Customer Outcomes Analyst to drive improvements and ensure compliance with consumer regulations. In this role, you'll support the analysis of customer outcomes, produce monitoring reports, and work closely with various teams to enhance customer experience. Ideal candidates should possess a strong understanding of regulatory framework and excellent communication skills. A related university degree is preferred. This contract role offers a unique opportunity to influence customer-centric practices in the insurance sector.