Jobs in Manchester, Grande-Bretagne

Zepz powers two leading global remittance brands, WorldRemit and Sendwave, to build the next generation of cross-border payments. Serving over 9 million customers across 4,000 corridors, Zepz is transforming how money moves across borders by making it faster, safer and more convenient. Its innovative digital solutions are designed to break down financial barriers and expand access to better financial tools. Zepz operates across a broad global footprint, connecting the global north and south and enabling migrants to support loved ones, fuel local economies and build better futures.

Reporting to the Sr Director, Payment Operations, you will :

• Scale our operations to achieve quick and accurate financial reconciliations of all payment partner activities through focus on automation, process improvement and proactive engagement of internal and external stakeholders
• Lead on strategic cross-functional efforts to improve our reconciliation processes and loss detection with your counterparts in finance, product and engineering
• Minimize losses by obsessively tracking them, recovering funds, and resolving root causes to prevent recurrence
• Collaborate closely with the Finance team to align reconciliation processes with financial reporting requirements and lead on the design, review and maintenance of relevant accounting policies and reporting mechanisms
• As part of the Zepz Senior Leadership Team, you will lead a team of ~35 people across multiple teams covering a large business scope, including:
• Obtaining timely partner data, reformatting it and uploading it to our accounting software
• Performing financial reconciliations of all partner accounts and transactions, with impeccable review processes and data hygiene
• Resolving unmatched items or breaks, with regular reporting + ageing analysis
• Identifying, investigating, and resolving the root causes of reconciliation issues and losses, which are often complex and technical in nature
• Disputing losses with external partners, and other loss recovery efforts
• Mapping partner API responses on transactions to actions in our system

• 10+ years experience in Finance / Operations in FinTech, financial services, payments or other high transaction volume industry
• Qualified accountant + can demonstrate a thorough understanding of the accounting environment, including strong understanding of financial principles, accounting standards, regulatory requirements relating to payment businesses, and reconciliation methodologies
• Experience regularly reviewing, analysing, and managing data and reporting mechanisms, and presenting topline summaries to senior stakeholders
• Experience negotiating and working with external partners on financial matters
• Experience working day-to-day with Finance and Product / Engineering teams to achieve shared objectives and outcomes
• You have a proven track record of creating and developing automated solutions and processes to improve efficiency
• You have experience effectively managing teams and are comfortable in both making and managing necessary but potentially unpopular or uncomfortable decisions, such as re-orienting how your team has worked in the past or what they have owned in the past
• You have strong attention to detail yet also thrive when stepping back to drive strategic improvement across a function and wider business
• You are mission-driven, never losing sight of the impact your work has on our customers, and instill the same relentless focus within your teams
• When you see that a process or roadmap doesn’t exist, isn’t working, or is breaking you dive in to proactively and comprehensively resolve it within your team and across functions that engage with your team
• You are comfortable reporting to senior stakeholders, including our CFO and board, and can break down complex problems for a wide variety of audiences. You are mission-driven, never losing sight of the impact your work has on our customers, and instill the same relentless focus within your teams

• Exceptional written and verbal communication, with demonstrated success working in remote environments + collaborating with Finance and Product / Engineering teams
• World-class, ruthless prioritizer - you can quickly take a long list of priorities and stack rank them based on what’s most important to do first, and why. You are comfortable putting tasks on the back burner, so you can focus on the highest impact work - with a track record of managing teams who do the same
• Develop solutions from first principles– “what is the best way to do this” rather than defaulting to what has been done before. You don’t stop asking “why” until you understand the root cause of an issue.
• Results-drivenand not afraid to roll up your sleeves to get things done no matter the task
• Comfortable working in ambiguous, fast-paced, and quickly changing contexts
• Experience with SQL / Mode
• Familiarity with Payments API integrations
• Experience using Autorek and / or Blackline

We have core benefits for our talent in the US, UK, Philippines, Poland, and South Africa. Specifically:

• Unlimited Annual Leave: Feel free to make the most of your time off and maintain a healthy work-life balance
• Private Medical Cover: You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being
• Retirement: We offer pension schemes to help you plan for and secure your future
• Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected
• Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible

We are also remote-first as an organisation, offering flexibility for you to work where you need to be most productive. In addition to the above, you will discover that we have a range of secondary perks depending on your location, to help you thrive at Zepz!

• Our team of over 800 employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world but we also offer workspace in our talent cluster locations - spaces we can meet, collaborate and connect
• We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs
• We collectively speak over twenty languages, including English and many others across Africa, Europe, and beyond
• At Zepz, embodying our commitments binds us together. We are collectively passionate about striving to achieve our vision and purpose - to continue to provide the best service to our users

Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter (optional), highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a “perfect” candidate. Zepz is a place where everyone can thrive.

So however you identify and whatever background you bring with you, and if at all you might need any form of support to make the process as comfortable as possible, please let us know and give us a shot by applying. We want you to be excited to wake up to make an impact every day.