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Remote UK Application Support Technician for HealthTech AI
Job summary
A global MedTech platform is seeking an Application Support Technician to provide IT support for clients. This fully remote role requires 3+ years of technical support experience, ideally in healthcare. The chosen candidate will ensure high customer service standards while assisting users and internal staff with technical issues. The compensation package includes a basic salary up to £40,000, a 10% annual bonus, and other benefits.
Benefits
Qualifications
- 3+ years experience in providing technical support.
- Experience in the healthcare industry is a plus.
- Experience deploying and managing applications through app stores.
Responsibilities
- Deliver IT support to new and existing customers.
- Ensure customer service standards are met.
- Work closely with internal teams to resolve issues.
- Provide insights into system documentation improvements.
- Assist in testing new product versions.
- Support internal staff with technical assistance.
- Conduct ongoing IT system maintenance.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.