Remote UK Application Support Technician for HealthTech AI

Network Talent; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global MedTech platform is seeking an Application Support Technician to provide IT support for clients. This fully remote role requires 3+ years of technical support experience, ideally in healthcare. The chosen candidate will ensure high customer service standards while assisting users and internal staff with technical issues. The compensation package includes a basic salary up to £40,000, a 10% annual bonus, and other benefits.

Benefits

10% annual bonus

Shares options after probation

25 days annual leave plus bank holidays

Pension options

Qualifications

• 3+ years experience in providing technical support.
• Experience in the healthcare industry is a plus.
• Experience deploying and managing applications through app stores.

Responsibilities

• Deliver IT support to new and existing customers.
• Ensure customer service standards are met.
• Work closely with internal teams to resolve issues.
• Provide insights into system documentation improvements.
• Assist in testing new product versions.
• Support internal staff with technical assistance.
• Conduct ongoing IT system maintenance.

Skills

Technical support

Customer service

Healthcare industry experience

Job description

A global MedTech platform is seeking an Application Support Technician to provide IT support for clients. This fully remote role requires 3+ years of technical support experience, ideally in healthcare. The chosen candidate will ensure high customer service standards while assisting users and internal staff with technical issues. The compensation package includes a basic salary up to £40,000, a 10% annual bonus, and other benefits.