Jobs in Durham, United Kingdom

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Shape IT Recruitment

south west london, United Kingdom

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26.06.2025

10.08.2025

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Are you a D365 Business Central expert who enjoys solving problems and supporting users? We're looking for a D365 BC Support Consultant to join a growing Microsoft Partner , delivering high-quality support across a range of clients and industries.

The Role

You'll provide functional support for D365 Business Central, acting as the go-to expert for troubleshooting, issue resolution, and user guidance. Working closely with consultants, developers, and end users, you'll play a key role in ensuring smooth day-to-day operations and continuous improvement.

Key responsibilities:

• Provide 1st–3rd line support for D365 Business Central users
• Troubleshoot and resolve issues across finance, supply chain, and other key modules
• Escalate technical issues where necessary, working alongside the development team
• Assist with testing, configuration, and minor enhancements
• Deliver user training and documentation
• Support system upgrades, patches, and rollouts

What We’re Looking For

• Strong experience supporting Dynamics 365 Business Central (or Dynamics NAV)
• Functional understanding of core BC modules (finance, inventory, purchasing, etc.)
• Excellent communication skills and a user-focused approach
• Ability to prioritise and manage multiple tickets/issues simultaneously
• Experience with a support desk or ticketing system
• Knowledge of extensions, Power Platform, or SQL is a bonus

What’s on Offer

• Salary of £45,000 – £55,000 depending on experience
• Remote-first role with occasional client or team meetups
• Supportive team culture and clear development pathways
• Exposure to a wide range of clients, industries, and BC setups
• Training and certification opportunities

How to Apply

If you're a D365 BC Support Consultant looking to join a company that values both its people and its clients, we'd love to hear from you. Apply now or get in touch for a confidential chat.