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Platform Support Engineer
Job summary
A tech-focused recruitment agency is looking for a Platform Support Engineer to act as the first point of contact for platform-related issues. The role involves monitoring system performance and troubleshooting across various environments, mainly on Azure. Candidates should have a Bachelor's degree in Computer Science and proven experience in technical support or site reliability engineering. The position offers a competitive salary range of £65,000 to £90,000 and is fully remote for UK-based applicants.
Benefits
Qualifications
- Proven experience in technical support, site reliability engineering, or platform operations.
- Strong knowledge of Linux/Unix and Windows environments.
- Familiarity with cloud platforms like AWS, Azure, GCP.
- Excellent problem-solving, analytical, and communication skills.
Responsibilities
- Act as the first point of contact for platform-related incidents and requests.
- Monitor system performance using DataDog.
- Troubleshoot application and infrastructure issues across multiple environments.
- Collaborate with teams to resolve complex issues.
Skills
Education
Tools
About Our Client
This opportunity is with a medium-sized organisation in the technology and telecoms industry.
Job Description
Key Responsibilities
- Act as the first point of contact for platform-related incidents, requests, and escalations.
- Monitor system performance, uptime, and availability using DataDog.
- Troubleshoot application, API, and infrastructure issues across multiple environments (mainly on Azure).
- Collaborate with development, DevOps, and product teams to resolve complex technical issues.
- Manage incident response and provide root cause analysis (RCA) for platform outages.
- Automate repetitive support tasks using scripting (Python, Bash, PowerShell).
- Maintain documentation of processes, troubleshooting steps, and known issues.
- Ensure adherence to SLAs and help improve operational support efficiency.
- Participate in on-call rotations to provide 24/7 platform coverage.
- Continuously optimize monitoring, alerting, and platform reliability processes.
- Demonstrate a "can do" attitude, with flexibility to work occasional overtime when incidents extend beyond normal working hours.
The Successful Applicant
Required Skills & Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Proven experience in technical support, site reliability engineering (SRE), or platform operations.
- Strong knowledge of Linux/Unix and Windows environments.
- Familiarity with cloud platforms (AWS, Azure, GCP).
- Hands-on experience with CI/CD tools (Jenkins, GitHub Actions, GitLab CI).
- Knowledge of scripting languages (Python, Bash, PowerShell).
- Knowledge of containerization & orchestration (Docker, Kubernetes).
- Experience with monitoring/logging tools (Prometheus, Grafana, Splunk, ELK, CloudWatch).
- Professional level of English (spoken and written), enabling effective communication across international teams.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work in a fast-paced, collaborative environment.
Preferred Skills (Good to Have)
- ITIL or incident management framework knowledge.
- Experience with API troubleshooting and integrations.
- Exposure to databases (SQL/NoSQL).
- Security awareness (authentication, encryption, access control).
- Familiarity with Infrastructure as Code (Terraform, Ansible, CloudFormation)
What's on Offer
- Competitive salary in the range of £65000 to £90000.
- Fully remote role - UK based only
If you are passionate about technology and eager to make a difference as a Platform Support Engineer, we encourage you to apply today!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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