Platform Support Engineer

Michael Page (UK); City Of London; Remote; GBP 65,000 - 90,000; Full time

Job summary

A tech-focused recruitment agency is looking for a Platform Support Engineer to act as the first point of contact for platform-related issues. The role involves monitoring system performance and troubleshooting across various environments, mainly on Azure. Candidates should have a Bachelor's degree in Computer Science and proven experience in technical support or site reliability engineering. The position offers a competitive salary range of £65,000 to £90,000 and is fully remote for UK-based applicants.

Benefits

Competitive salary

Fully remote position

Qualifications

• Proven experience in technical support, site reliability engineering, or platform operations.
• Strong knowledge of Linux/Unix and Windows environments.
• Familiarity with cloud platforms like AWS, Azure, GCP.
• Excellent problem-solving, analytical, and communication skills.

Responsibilities

• Act as the first point of contact for platform-related incidents and requests.
• Monitor system performance using DataDog.
• Troubleshoot application and infrastructure issues across multiple environments.
• Collaborate with teams to resolve complex issues.

Skills

Technical support

Site reliability engineering

Linux/Unix

Windows

CI/CD tools

Python

Bash

PowerShell

Monitoring tools

Problem-solving

Analytical skills

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

DataDog

Azure

Docker

Kubernetes

Terraform

Job description

About Our Client

This opportunity is with a medium-sized organisation in the technology and telecoms industry.

Job Description

Key Responsibilities

• Act as the first point of contact for platform-related incidents, requests, and escalations.
• Monitor system performance, uptime, and availability using DataDog.
• Troubleshoot application, API, and infrastructure issues across multiple environments (mainly on Azure).
• Collaborate with development, DevOps, and product teams to resolve complex technical issues.
• Manage incident response and provide root cause analysis (RCA) for platform outages.
• Automate repetitive support tasks using scripting (Python, Bash, PowerShell).
• Maintain documentation of processes, troubleshooting steps, and known issues.
• Ensure adherence to SLAs and help improve operational support efficiency.
• Participate in on-call rotations to provide 24/7 platform coverage.
• Continuously optimize monitoring, alerting, and platform reliability processes.
• Demonstrate a "can do" attitude, with flexibility to work occasional overtime when incidents extend beyond normal working hours.

The Successful Applicant

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience in technical support, site reliability engineering (SRE), or platform operations.
• Strong knowledge of Linux/Unix and Windows environments.
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Hands-on experience with CI/CD tools (Jenkins, GitHub Actions, GitLab CI).
• Knowledge of scripting languages (Python, Bash, PowerShell).
• Knowledge of containerization & orchestration (Docker, Kubernetes).
• Experience with monitoring/logging tools (Prometheus, Grafana, Splunk, ELK, CloudWatch).
• Professional level of English (spoken and written), enabling effective communication across international teams.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work in a fast-paced, collaborative environment.

Preferred Skills (Good to Have)

• ITIL or incident management framework knowledge.
• Experience with API troubleshooting and integrations.
• Exposure to databases (SQL/NoSQL).
• Security awareness (authentication, encryption, access control).
• Familiarity with Infrastructure as Code (Terraform, Ansible, CloudFormation)

What's on Offer

• Competitive salary in the range of £65000 to £90000.
• Fully remote role - UK based only

If you are passionate about technology and eager to make a difference as a Platform Support Engineer, we encourage you to apply today!