Avalanche - Account Manager

JobRack; Birmingham; Remote; GBP 60,000 - 80,000; Full time

Job summary

A growing lead generation agency based near Birmingham is seeking an Account Manager to maintain and build client relationships, manage onboarding, and lead strategy calls. The ideal candidate has over 3 years of experience in a marketing agency and strong communication skills. This fully remote role offers a salary of £2000 – £2500 per month along with paid time off and sick days.

Benefits

20 days paid holiday

5 paid sick days per year

Qualifications

• 3+ years of experience as an Account Manager in a marketing agency or similar.
• Hands-on experience with outbound marketing or business development.
• High levels of written English and excellent communication skills.

Responsibilities

• Act as the main point of contact for clients.
• Run client onboarding and guide through processes.
• Schedule and lead monthly strategy calls.

Skills

Client relationship management

Organizational skills

Communication skills

Outbound marketing

Tools

CRM software

Project management tools

Job description

Click here to watch a video by Naeem, the founder and CEO of Avalanche:
https://youtu.be/csNSaFV-LWc

Hi, I’m Naeem, the founder of Avalanche, a growing lead generation agency based just outside of Birmingham, UK. What we do is simple, but powerful.

We help companies grow through smart, tailored outbound marketing strategies. We’re big on trust, clear communication, and delivering real results.

Right now, we’re a tight-knit team - just me and a campaign builder in the Philippines - but we’re scaling quickly and have more demand than we can handle.

I’ve been doing all the client management myself, on top of running the business, and it’s time to bring in someone who can really own our client relationships.

If you love making clients happy, keeping things organised, and being part of a business that’s going places, you’ll feel right at home here!

We’re looking for an Account Manager who’s confident, organised, and passionate about helping clients succeed.

You’ll be the friendly and reliable face of our agency, managing relationships and making sure our clients stick around for the long run.

In this role, you will:

• Act as the main point of contact for our clients - respond quickly and professionally to all requests
• Run client onboarding and guide new clients through our process
• Schedule and lead monthly strategy calls, including agendas and follow-ups
• Keep clients focused on their GTM strategy with helpful reminders and nudges
• Build strong client relationships and become their go-to contact
• Review campaign performance and present reports with useful insights
• Coordinate with the internal team to make sure everything runs on time
• Spot upsell opportunities and support client growth
• Track client retention, satisfaction, and growth KPIs

You’ll be a great fit if you're a naturally positive person who makes people feel good about working with us. You enjoy being the first point of contact and take ownership of relationships. You’re hands-on, commercially minded, and driven by results - but you also really care about the people you work with. You’re organised, curious, and always learning.

Working Hours: You’ll be working full-time on UK hours, with some flexibility if you’re based in South Africa or a nearby time zone. Ideally from 8am to 5pm UK time or 9am to 6pm UK time.

You’ll thrive in this role if you have:

• 3+ years of experience as an Account Manager within a marketing agency or similar environment (outbound agency or sales consultancy).
• Hands-on experience with outbound marketing, lead generation, or business development strategies
• Ability to forge strong client relationships, taking a strategic view to managing, retaining and growing accounts
• Strong communication skills - clear, friendly, and professional.
• Organised and great at managing your time
• Confident in meetings and presenting data
• Skilled at juggling multiple projects and deadlines
• Proactive problem-solver who tackles issues early
• Independent, reliable, and truly cares about helping others

High levels of written English and excellent communication skills

Willingness to learn new processes and optimise them

Brownie points for:

• Experience with outbound marketing (cold email, LinkedIn outreach)
• Familiar with remote agency work
• Know your way around CRMs, campaign tools, or project management software
• Commercially savvy - you understand what matters to business owners

What’s in it for you?

Salary: £2000 – £2500 per month

Full-time: Fully remote role

Paid Time Off: 20 days paid holiday + bank holidays

Sick Days: 5 paid days per year.

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence.

The hiring process for this position will include the following steps:

1. Completing the application form on JobRack.
2. Recording a short video introduction of yourself.
3. If shortlisted, completing test tasks.
4. Attending video interviews to discuss your previous experience and the new role in more detail.

We are committed to maintaining a respectful and professional environment for our jobseekers, our clients and the JobRack team.