709

offres d’emploi chez Barclays à Grande-Bretagne

Head of Customer Journey Transformation & Experience

Barclays UK

Northampton
Hybride
GBP 80 000 - 120 000
Il y a 30+ jours
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Head of Customer Journey Transformation & Experience
Barclays UK
Northampton
Hybride
GBP 80 000 - 120 000
Plein temps
Il y a 30+ jours

Résumé du poste

A leading financial institution is seeking a Head of Customer Journey Experience Strategic Transformation to spearhead the development of an ambitious customer experience strategy. The role involves leading cross-functional teams, applying strategic and commercial insights, and delivering customer-centric services. Ideal candidates will have experience in customer journey mapping, business design, and data analysis, and will possess strong leadership skills. The position offers flexibility in location within the UK, including London, Northampton, and Manchester.

Qualifications

  • Comfortable with systems design for journey transformation.
  • Experience in driving customer-centred change.
  • Ability to influence in cross-functional environments.

Responsabilités

  • Design the end-to-end customer journey for services.
  • Create design assets like service blueprints and journey maps.
  • Ensure compliance with accessibility standards.

Connaissances

Strategic mindset
Business design expertise
People leadership
Stakeholder management
Commercial acumen
Customer journey mapping
Data analysis
CX Tools (Figma, Adobe Analytics, Qualtrics)
Creative problem-solving
Proficient in Jira and Confluence

Outils

Figma
Adobe Analytics
Qualtrics
Jira
Confluence
Description du poste
A leading financial institution is seeking a Head of Customer Journey Experience Strategic Transformation to spearhead the development of an ambitious customer experience strategy. The role involves leading cross-functional teams, applying strategic and commercial insights, and delivering customer-centric services. Ideal candidates will have experience in customer journey mapping, business design, and data analysis, and will possess strong leadership skills. The position offers flexibility in location within the UK, including London, Northampton, and Manchester.

* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.