Senior CX Journey Strategy Lead

Barclays UK; Northampton; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A major UK bank seeks a Customer Journey Strategy Manager to design and lead the strategy for exceptional customer experiences. You will collaborate with senior leaders and cross-functional teams to ensure intuitive, data-driven journeys that meet evolving customer needs. Successful candidates will have strong strategic thinking, customer journey mapping, and influencing skills along with experience in tools like Figma and Adobe Analytics. Opportunities for hybrid working are available.

Qualifications

• Experience with strategic mindset and systems design.
• Ability to influence and manage multiple stakeholders.
• Expertise in customer journey mapping and design thinking.

Responsibilities

• Design end-to-end customer journeys for service delivery.
• Create design assets to drive business outcomes.
• Monitor industry trends to improve design and innovation.

Skills

Strategic mindset

Stakeholder management

Customer journey mapping

Commercial acumen

Agile working practices

Analytical skills

Creative problem-solving

Tools

Figma

Adobe Analytics

Qualtrics

Job description

A major UK bank seeks a Customer Journey Strategy Manager to design and lead the strategy for exceptional customer experiences. You will collaborate with senior leaders and cross-functional teams to ensure intuitive, data-driven journeys that meet evolving customer needs. Successful candidates will have strong strategic thinking, customer journey mapping, and influencing skills along with experience in tools like Figma and Adobe Analytics. Opportunities for hybrid working are available.