Jobs at Bank of America in United Kingdom

Client Service Manager - Workplace Benefits 401K

Apply locations Pennington time type Full time posted on Posted Yesterday job requisition id 25018065

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for managing the overall relationship with Institutional Retirement clients by implementing and administering retirement plans and changes. Key responsibilities include serving as a strategic leader and overseeing the satisfaction, retention, and profitability of products to ultimately deliver exceptional client service and drive client retention. Job expectations include assisting Plan Sponsors with inquiries related to individual participant issues, helping with system setup, and leading event management activities.

Responsibilities:

• Formulates Client Centric Business Plans, including retention strategies, with recurring client touchpoints and routines to drive plan feature optimization and client retention.
• Executes on Line of Business strategy by staying up to date on market conditions, handling escalated calls, resolving complex client issues, and analyzing data to address risk issues and trends.
• Partners with the Workplace Benefits team and other business stakeholders to ensure that high quality and comprehensive corporate client service is provided to Workplace Benefits clients.
• Acts as a liaison between the client and business to help manage the corporate client relationships and provide support.
• Works closely with high profile Financial Advisors and Client Relationship Managers to provide support.
• Creates and strives to maintain a high level of client satisfaction which is measured by both internal and third party benchmarks.
• Coordinates and delivers quarterly Service and Product Reviews with the team for improvement and plan enhancement.
• Collaboration – can partner and establish relationships.
• Displays confidence.
• Ability to hold oneself accountable.
• Deep understanding of: Systems functions, Recordkeeping system, ERISA/plan operations/compliance requirement.
• Ability to manage complex projects and work with a cross-functional team.
• Ability to influence decisions.

Skills:

• Client Management
• Customer and Client Focus
• Verbal Communications
• Problem Solving
• Written Communications
• Active Listening
• Customer Service Management
• Relationship Building
• Account Management
• Business Acumen
• Project Management
• Stakeholder Management

** Can also be filled as a Sr. Client Service Manager depending on experience **

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40