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Roadside Support Advisor
Job summary
A leading breakdown service provider is seeking a Customer Representative to provide compassionate support during customers' urgent situations. This hybrid role based in Leeds requires excellent communication skills and a customer-focused attitude. Training includes 3 weeks of virtual instruction followed by on-the-job shadowing. The starting salary is £24,570 per year with shifts on a rolling rota. We welcome candidates who genuinely care about helping others and can handle stressful scenarios efficiently.
Qualifications
- Excellent communication skills, both verbal and written, with the ability to remain calm under pressure.
- Proven experience in a customer-facing role, with a genuine passion for helping others.
- Ability to adapt and be flexible in a variety of tasks and switch communication channels.
Responsibilities
- Handle breakdown claims with empathy and clarity.
- Provide immediate support and arrange help for customers during emergencies.
- Ensure positive customer interactions and take ownership of resolutions.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.