Roadside Support Advisor

Allianz; Leeds; Hybrid; GBP 25,000; Full time

Job summary

A leading breakdown service provider is seeking a Customer Representative to provide compassionate support during customers' urgent situations. This hybrid role based in Leeds requires excellent communication skills and a customer-focused attitude. Training includes 3 weeks of virtual instruction followed by on-the-job shadowing. The starting salary is £24,570 per year with shifts on a rolling rota. We welcome candidates who genuinely care about helping others and can handle stressful scenarios efficiently.

Qualifications

• Excellent communication skills, both verbal and written, with the ability to remain calm under pressure.
• Proven experience in a customer-facing role, with a genuine passion for helping others.
• Ability to adapt and be flexible in a variety of tasks and switch communication channels.

Responsibilities

• Handle breakdown claims with empathy and clarity.
• Provide immediate support and arrange help for customers during emergencies.
• Ensure positive customer interactions and take ownership of resolutions.

Skills

Excellent communication skills

Customer-focused attitude

Emotional intelligence

Proven experience in a customer-facing role

Job description

A leading breakdown service provider is seeking a Customer Representative to provide compassionate support during customers' urgent situations. This hybrid role based in Leeds requires excellent communication skills and a customer-focused attitude. Training includes 3 weeks of virtual instruction followed by on-the-job shadowing. The starting salary is £24,570 per year with shifts on a rolling rota. We welcome candidates who genuinely care about helping others and can handle stressful scenarios efficiently.