Underwriting Assistant

Allianz Management Services Ltd; Lancaster; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading insurance company in Lancaster is seeking an enthusiastic Underwriting Assistant to join their Direct Customer Contact team. In this role, you will engage with customers to provide essential support for their insurance needs while fostering your own professional development. Starting salary is £24,500, reflecting your skills and experience. The company offers a range of benefits including hybrid working options, annual bonuses, and significant discounts on various insurance products. Join a team that values integrity and inclusiveness.

Benefits

Flexible buy / sell holiday options

Hybrid working

Annual performance related bonus

Contributory pension scheme

Development days

Discounts on insurance products

Retail discounts

Volunteering days

Qualifications

• Excellent verbal and written communication skills for effective customer interaction.
• Desire to grow and develop professionally within the organisation.
• Familiarity with office software tools like MS Office.

Responsibilities

• Deliver exceptional service to customers regarding their insurance needs.
• Engage with customers to understand their situations and provide guidance.
• Collaborate to enhance customer experiences.
• Manage customer information adhering to regulatory standards.
• Support teammates and celebrate team successes.

Skills

Outstanding communication skills

Genuine passion for development

Practical knowledge of MS Office and MS Outlook

Job description

Underwriting Assistant

Role Description

Are you ready to embark on a rewarding journey with our Direct Customer Contact team in Lancaster?

We're seeking an enthusiastic and proactive individual to come and join our fantastic team in banking assurance or broker markets, where you'll become a key player as a direct customer assistant.

In this dynamic role, you'll be the friendly face and reassuring voice that our customers turn to, expertly guiding them through their insurance needs with clarity, empathy, and professionalism.

This is not just a job; it's a chance to make a meaningful impact on people's financial wellbeing while building relationships. You'll have the opportunity to provide personalised support that truly makes a difference. Plus, you'll be part of a team that champions continuous learning and professional growth. Dive into the Global P&C Academy accreditation to sharpen your underwriting skills, and enjoy complimentary access to premier training platforms like DataCamp, Databricks Academy, and LinkedIn Learning.

The start date for this role will be in March 2026 and assessment days will take place across 22nd, 27th and 29th January.

Salary Information

Starting at £24,500

Your pay reflects your experience, skills, and the location of your role, but remember, salary is just one aspect of our comprehensive reward package.

About You

Your role will be diverse and engaging, with each day bringing new opportunities to shine. Here's a glimpse of what you can expect :

• Deliver exceptional service to our customers, ensuring their needs are met with care and precision.
• Engage directly with customers to understand their unique situations and provide clear, helpful guidance.
• Collaborate with colleagues to create and memorable customer experiences.
• Handle customer information responsibly, adhering to all regulatory standards.
• Share your knowledge, support your teammates, and celebrate successes together.

Essential Skills

While we don't expect you to have all the answers from the start, the following skills will help you hit the ground running :

• Outstanding communication skills, both in person and over the phone.
• A genuine passion for your own development and growth.
• Practical knowledge of MS Office and MS Outlook.

Join us in making a difference and take the next step in your career with a team that values your contributions and supports your aspirations.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including :

• Flexible buy / sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations : EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long‑term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

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For any inquiries or to submit your application, please contact : Matthew McKevitt

Closing date 09 / 01 / 2026

We reserve the right to close the advert early if we reach enough applications.

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Join us - Let’s Care for Tomorrow.