Customer Experience Coordinator

Allianz; Croydon; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading global insurance company is looking for a Customer Experience Coordinator in Croydon. This hybrid role involves providing efficient service and support for home emergency assistance, handling inbound calls, and updating customer records. Ideal candidates will have a GCSE education, strong attention to detail, and proficiency in MS Word and Excel. The role offers a comprehensive benefits package, including training, annual leave, and a bonus scheme, fostering professional development and inclusivity.

Benefits

Competitive salary

Company pension scheme

Private Medical cover

Annual flu vaccination

Eye Care vouchers

Discounts on Allianz products

Access to various online retailer discounts

Interest-free season ticket loan after qualifying period

Qualifications

• Educated to GCSE standard including English and Maths.
• Good working knowledge of MS Word and Excel.
• Able to communicate confidently with clients and suppliers.
• Basic understanding of FCA regulations.
• Flexible and able to work under pressure.

Responsibilities

• Maintain and update all home emergency policies.
• Handle incoming calls in a polite and efficient manner.
• Accurate input of customer/policy information.
• Capture data and provide customers with timelines.
• Maintain knowledge of the client's product range.
• Support in actioning ad-hoc tasks and reports.

Skills

Attention to detail

Communication

Flexibility

Problem-solving

Education

GCSE standard or equivalent

Tools

MS Word

Excel

Job description

Job Title: Customer Experience Coordinator - Home Emergency Admin

Location of work: Croydon / Hybrid

Salary: £23,608.44

Bonus: £2045

The role: Working as a Home Assistance Customer Experience coordinator, you will be working on behalf of our banking clients, providing a professional, efficient and proactive service, reflecting the brand values of our clients.

You will use your administrative skills and excellent attention to detail to ensure our systems are maintained and updated. Handling a high volume of inbound calls, you will ensure our customer queries are dealt with quickly and efficiently. You will keep yourself up to date with the latest policies and procedures to ensure the delivery of exceptional customer service.

Office Life:

We are proud of our inclusive, diverse and supportive working environment at Allianz Partners. There is lots of experience within the team to help you on your journey, plus many incentives to keep you motivated! We have a break-out floor to take well-earned breaks, with a kitchen and drinks Machine! if you are feeling Thirsty! You will be part of an outstanding customer focussed organisation where we care for each other and which makes us a great place to work!

Hours: 35 hours per week, rotational shift work, Monday to Friday 9am - 5pm or 09:30am to 5:30pm. We understand the importance of work-life balance with our employees working a hybrid solution 2 days in the office and 3 days at home working

You will:

• Maintain and update all home emergency policies
• Accurate input of customer/policy information
• Handle all incoming calls in a polite, efficient and proactive manner
• Capture data and provide customer with defined timescales
• Maintain working knowledge of the client's product range
• Support in actioning ad-hoc tasks/reports

About you:

• Educated to GCSE standard or equivalent, including English and Maths
• Good working knowledge of MS Word & Excel
• Able to communicate confidently with clients, customers and suppliers
• Basic understanding of FCA
• Flexible/adaptable and able to work under pressure

Desirable:

• Previous experience of working within a contact centre
• Basic understanding of home insurance products

Staff Benefits:

You will receive excellent training for this role as we are dedicated to 'Achieving Excellence through learning'. You are always encouraged to bring your ideas and highlight any areas for improvement in processes.

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal development, in addition to providing a wide range of employment linked benefits.

We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical cover, annual flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months, Corporate Social Responsibility and an interest free season ticket loan after qualifying period.

Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

bout Allianz:

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.