Disability jobs in United Kingdom

First Contact Administrator will provide a responsiveadministrative service, clerical and administrative support to facilitate thesmooth running of the following services:

First Contact and24-7 Advice and Support Line

Community PalliativeCare Team

Inpatient and RehabWards

You will be part of theteam that acts as the first point of contact into the Hospices services. Youwill answer telephone calls from people who may be in difficult and stressfulsituations, provide advice and signpost to other services or agencies. You willalso undertake associated administration and data entry.

Administrators participate in a rota that facilitates our24-7 Advice and Support service. Thiswill include responding to telephone calls and taking referrals from peoplewith serious life limiting or end of life illnesses or bereaved relatives andfriends.

• TelephoneEnquiries and Patient Referral
  • Respond to enquiriesby both telephone and face-to-face in a calm, sensitive and professional mannertaking accurate messages as required and ensure these are passed onto theappropriate person.
  • Deal appropriatelywith callers who may be upset, distressed, angry, aggressive or abusive andmaintaining a professional standard of behaviour at all times referring tosenior staff where necessary.
  • Take referrals usingeffective communication skills and pass on to an appropriate healthcareprofessional.
  • Provide non-clinicaladvice to callers within own limitations including advising of Hospice servicesand signposting.
  • Liaise with internaldepartments, i.e. social work, therapies, day hospice as directed to convey orrequest information.
  • Respond to routinecorrespondence and emails received internally or externally.
  • Facilitate emergencyadmissions to Inpatient unit, ensuring that a new patient record is created andappropriate information obtained.
• AdministrativeDuties
  • Create and updatedata on Cross Care interrogating the database as required in response toqueries regarding the patients.
  • Provide clerical andadministrative support including photocopying, sending and processing emails,and dealing with electronic patient records.
  • Scan/ uploaddocuments in accordance with current guidelines for the maintenance ofElectronic Patient Records
  • Please see JD for more details.

Where you will work

St Josephs Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London. Our specialist palliative care services delivered at home, in our in-patient unit, and through out-patient clinics are grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything that we do. We work to ensure that everyone receives the support they need, with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.

Why work for us?

27 days holiday plus public holidays, increasing up to 33 days with serviceSubsidised cafe and early access to retail sale eventsSeason ticket/Welfare loansContinuation of NHS Pension Scheme or an excellent salary-exchange pension scheme.Santander cycles discount and cycle to work schemeHealth Cash Plan and access to the EAP servicesJoin St Josephs team and find out more. We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Clinical Support Administrator

Salary: Band 3: £27,152.71 - £30,443.60 per annum inclusive

Contract Type: Permanent

Hours of work: 37.5 per week (Occasional weekends)

About the job role

We have an exciting opportunity for a Clinical Support Administrator in our First Contact Team at St Josephs Hospice. We are looking for someone who has experience in administration and working in a healthcare environment.

The First Contact Team is a dynamic one-stop service that transforms the way patients and referral agencies access the Hospices services. An opportunity has arisen for a Full Time Administrator to join the First Contact Team. If you are a successful applicant, you will be part of the team that acts as the first point of contact into the Hospices services. You will answer telephone calls from people who may be in difficult and stressful situations, provide advice and signpost to other services or agencies. You will also undertake associated administration and data entry.

The service operates 24 hours over seven days a week for advice whilst referrals will be taken mainly in daytime hours. You will work 37.5 hours every week. Shift patterns will vary and you will be expected to cover shifts from Monday through Friday, 8AM to 9PM, plus occasional weekends according to the rota.

You will need:

• Effective communication and interpersonal skills
• Substantial experience in a telephone based contact centre environment
• The ability to remain calm whilst working in a pressurised environment
• That you are able to deal sensitively and empathetically with people in distress
• That you can work constructively as part of a team
• The ability to pay close attention to detail, accurate recording and data entry skills

St Josephs Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London.

Our specialist palliative care servicesdelivered at home, in our in-patient unit, and through out-patient clinicsare grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything that we do. We work to ensure that everyone receives the support they need, with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.

• 27 days holiday plus public holidays, increasing up to 33 days with service
• Subsidised caf and early access to retail sale events
• Season ticket/Welfare loans
• Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme.
• Santander cycles discount and cycle to work scheme
• Health Cash Plan and access to the EAP services

Join St Josephs team and find out more!

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

For further information, please contact Muhammed Ahmed, Administrative Team Lead, M.Ahmed@stjh.org.uk and 0208 525 5402.

• Please refer to job description above
• Please refer to job description above

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

St Joseph's Hospice

St Josephs Hospice, Hackney, London, E8 4SA

St Josephs Hospice, Hackney, London, E8 4SA