Support Worker | Cheshire and Wirral Partnership NHS FoundationTrust

Cheshire and Wirral Partnership NHS Foundation Trust; Congleton; On-site; GBP 20,000 - 26,000; Full time

Job summary

A healthcare trust in the UK is seeking a Support Worker to join its First Response Services. The role involves working within Crisis Resolution Home Treatment Teams and other urgent care services, providing vital support to individuals in crisis. Applicants should have experience in mental health services, possess strong communication skills, and be capable of working in challenging situations. This position offers a compassionate environment with an emphasis on teamwork and supportive training.

Benefits

Real Living Wage hourly rate

Comprehensive induction and training

Inclusive recruitment practices

Qualifications

• Experience in mental health support or related services is essential.
• Ability to work in challenging situations with patients in crisis.
• Strong communication skills for effective teamwork.

Responsibilities

• Support qualified practitioners in mental health services.
• Assist in crisis intervention and treatment plans.
• Signpost individuals to appropriate support services.

Skills

Crisis intervention

Communication

Empathy

Team collaboration

Education

Relevant experience in mental health services

Job description

An exciting opportunity has arisen for a Support Worker to work within our First Response Services in the Home Treatment Team based in Congleton.

The successful applicant will be expected to work across Urgent Care Mental Health First Response Services, which will include:

• Crisis Resolution Home Treatment Teams
• Liaison Services
• Street Triage Services
• Liaison and Diversion Services
• Crisis Line

The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this.

Shortlisting for this vacancy is due to commence on 29th December 2025 and the proposed interview date is 9th January 2026.

The Support Worker will be responsible for assisting qualified practitioners primarily within the Crisis Resolution Home Treatment Team and also across the wider Urgent Care Mental Health First Response Service.

The role will also include signposting and referring to appropriate services, and there is an expectation that the post holder will build strong links with 3rd sector and partner agencies to collaboratively support the needs of individuals in crisis.

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including:
• mental health, learning disability, community physical health and all‑age disability care,
• and the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as:
• Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person‑centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and we welcome applications from people who have direct experience of accessing our services.

All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction/initial training requirements of the role.

Please download a copy of the job description (see ‘documents to download’ section below) for full details of the main responsibilities for this role.

We recruit people that can demonstrate the Trust’s Values in their everyday life and we use a values‑based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust’s Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust’s Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: [e-mail] or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!

This advert closes on Sunday 28 Dec 2025.