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Shift Supervisor - Store# 47190, Brimingham Northfield Drive Th
Starbucks
Birmingham
Presencial
GBP 24.000 - 30.000
Tempo integral
Há 30+ dias

Resumo da oferta

Starbucks is seeking a Shift Supervisor to join their team in Birmingham. This role involves leading a shift, mentoring baristas, and ensuring a high-quality customer experience. With competitive benefits and training programs, this opportunity is designed for those passionate about coffee and leadership.

Serviços

28 days holiday a year
Free drinks and food during shifts
Store bonus program
Bean stock options
Comprehensive training programs
Employee discount on food and beverages
Life assurance
Interest-free loans for rental deposits
24/7 Employee Assistance Programme

Qualificações

  • Previous coaching or supervisory experience in a customer facing role.
  • Experience in leading operational activities in retail or hospitality.

Responsabilidades

  • Running shifts with a focus on customer service and team coaching.
  • Collaborating with the Store Manager to lead and inspire the store team.
  • Ensuring operational excellence and adherence to Starbucks policies.

Conhecimentos

Leadership
Customer Service
Problem Solving
Coaching
Descrição da oferta de emprego
Shift Supervisor - Store# 47190, Brimingham Northfield Drive Th

Pay Competitive

Location Birmingham/England

Employment type Full-Time

Job Description
    Req#: 25678961

    We're looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.

    At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.

    We've got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand's future. Here your voice is brewed into everything we do. Here you'll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.

    We're looking for candidates with previous coaching or supervisory experience in a customer facing role. You'll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You'll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you'll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You'll be an ambassador for our partner networks, making sure our partners know, here they belong.

    The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores, a typical day could include:

    • Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
    • Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
    • Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
    • Identifying teachable moments to share best practices with the team
    • Seeing challenges as opportunities for continuous improvement to drive operational excellence.
    • Executing store operations during scheduled shifts, including organising opening and closing duties
    • Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
    • Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products

    Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.

    All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.



    Job Qualifications

    In return, we'll offer you a competitive starting salary and benefits that include:

    • 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
    • Free drinks and food when you're on shift
    • Our store bonus program
    • Bean stock options for all partners (own part of Starbucks!)
    • Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
    • A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
    • Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
    • Life assurance
    • Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
    • A free 24/7 Employee Assistance Programme available to you and your family
    • Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
    • Great long-term career opportunities in store and support center

    So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.

    What is our process?

    Application > CV review > first stage interview > second stage interview > offer and onboarding

    Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.

    Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there's always room for one more.

About the company

Starbucks has an unusually human approach to business. We always figured that putting people before products just made good common sense. Our relationships with farmers yield the highest quality coffees. The connections we make in communities create a loyal following. Our ability to accomplish what we set out to do is based primarily on the people we hire - we call each other "partners." We are always focused on our people.Our story began in 1971. Back then we were a roaster and retailer of whole bean and ground coffee, tea and spices with a single store in Seattle’s Pike Place Market.Today, we are privileged to connect with millions of customers every day with exceptional products and more than 17,000 retail stores in over 55 countries.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.

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