Customer Support jobs in United States
UK & IE Customer Support Leader — Hybrid & Growth
LeoVegas UK
Bilingual Maps Reporting Specialist (Spanish) - Hybrid
Cognizant
Client Account Manager: Logistics & SLA Specialist
Airbox Fulfilment LTD
Remote 1st Line IT Support Analyst – Customer Focus
GK Recruitment
Discover more opportunities than anywhere else. Find more jobs nowSales Development Representative (SDR): UK
Valutico
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American Express
Frontline Housing & Wellbeing Support Associate
Great Places Housing Group
Part-Time Customer Support – Flexible Hours & Growth
lloyds banking group
Remote Client Success & Property Operations Manager
HireLATAM
Remote Customer Experience Specialist — Healthcare Platform
Clipboard
Customer Support Agent - Grow to Tier 2 Escalations
Clutch Canada
Employee Benefits Support Team Leader (Hybrid UK)
PIB Group Services Ltd.
Aftersales Support Manager: SLA Leader & Coach
Team One UK recruitment
UK & IE Customer Support Leader — Hybrid & Growth
Job summary
A leading iGaming firm is seeking a Head of Customer Support to lead first-line operations for UK players. This role focuses on delivering top-notch service, ensuring compliance with regulatory standards, and acting as a commercial partner. Ideal candidates will have substantial experience in regulated industries, with proven leadership skills and a strong understanding of customer service dynamics and regulatory requirements.
Benefits
Qualifications
- Minimum 3 years’ experience in iGaming or a similarly regulated industry.
- Strong understanding of UKGC regulatory expectations.
- Proven ability to lead large, multilingual teams.
Responsibilities
- Lead first-line customer support operations in the UK.
- Drive operational excellence by monitoring KPIs.
- Serve as the primary CS representative to the UK commercial cluster.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.