UK & IE Customer Support Leader — Hybrid & Growth

LeoVegas UK; United Kingdom; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading iGaming firm is seeking a Head of Customer Support to lead first-line operations for UK players. This role focuses on delivering top-notch service, ensuring compliance with regulatory standards, and acting as a commercial partner. Ideal candidates will have substantial experience in regulated industries, with proven leadership skills and a strong understanding of customer service dynamics and regulatory requirements.

Benefits

Hybrid working arrangement

28 days paid leave

BUPA healthcare coverage

Wellbeing allowance

Gym discounts

Qualifications

• Minimum 3 years’ experience in iGaming or a similarly regulated industry.
• Strong understanding of UKGC regulatory expectations.
• Proven ability to lead large, multilingual teams.

Responsibilities

• Lead first-line customer support operations in the UK.
• Drive operational excellence by monitoring KPIs.
• Serve as the primary CS representative to the UK commercial cluster.

Skills

Leadership

Communication

Regulatory Knowledge

Customer Service Expertise

Job description

A leading iGaming firm is seeking a Head of Customer Support to lead first-line operations for UK players. This role focuses on delivering top-notch service, ensuring compliance with regulatory standards, and acting as a commercial partner. Ideal candidates will have substantial experience in regulated industries, with proven leadership skills and a strong understanding of customer service dynamics and regulatory requirements.