Remote 1st Line IT Support Analyst – Customer Focus

GK Recruitment; Bolton; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A reputable recruitment agency is seeking a 1st Line IT Support Analyst in Bolton. The successful candidate will provide excellent customer support, assisting pharmacy dispensers with IT issues. This role offers a starting salary of £24,700 with opportunities for overtime and career growth within a supportive team. Strong communication and IT skills are necessary. The position is based in Adlington, Chorley with some remote work available.

Benefits

Starting salary of £24,700

Opportunities for overtime

Training and career path

Genuine benefits package

Qualifications

• Background in customer service is essential.
• Good general IT skills required.
• Ability to manage workload effectively.

Responsibilities

• Serve as the primary contact for telephone support.
• Assist pharmacy dispensers with IT problem resolution.
• Log and categorize incoming calls and emails.

Skills

Customer service delivery

General IT skills

Problem-solving attitude

Good communication skills

Time management

Attention to detail

Ownership

Job description

A reputable recruitment agency is seeking a 1st Line IT Support Analyst in Bolton. The successful candidate will provide excellent customer support, assisting pharmacy dispensers with IT issues. This role offers a starting salary of £24,700 with opportunities for overtime and career growth within a supportive team. Strong communication and IT skills are necessary. The position is based in Adlington, Chorley with some remote work available.